Alarm Receiving Centres (ARCs)

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The best ARCs in the world

Not all alarm receiving centres are created equal.

The cost of building a fully certified alert response facility runs into millions. And it’s vital to invest in a back-up and secondary site – that is just as advanced as the primary site – to ensure a seamless service in the unlikely case of a site failure.

Instead of building our own facility – which would inevitably place limitations on service and development – we have chosen to partner with the largest and most technically advanced alarm response providers in the world.


Our partners have developed state-of-the-art facilities accredited and used by national agencies. They offer unparalleled training for alert handling operatives and the most robust equipment. These sites are available to Safe Hub clients and we encourage potential clients to visit and review the facilities.

Critical alarm response attributes

For true lone worker safety, it stands to reason that the effectiveness of the alert handling facility will make all the difference in a crisis. A fast ‘first response’, accurate assessment, pin-sharp GPS, and rapid deployment of emergency services are all absolutely vital. It’s also critical that the alert response system is matched perfectly to the needs of your organisation and the lone workers you are protecting.

Fastest possible first response

Accurate risk assessment

Pin-sharp GPS location

Rapid deployment of help

Secondary sites for immediate backup

Our ARC partners have all invested in secondary sites that are as advanced and secure as the primary site.
In the unlikely event of system failure at our usual provider, we can use their back-up facility. Should that fail, we can simply flick a switch to one of our other integrated providers.

Total flexibility: use your response centre or ours

As Safe Hub is highly flexible, larger companies may choose to use their own, in-house call centre for alarm response. Safe Hub can easily be ported into your existing system. This is a key way in which our service is differentiated from competitor systems.

Accredited to the highest international standards

Our partners have achieved and often exceeded the highest levels of certification and accreditation. Their approach to development and innovation means we also have the benefit of the highest future-proof technology and systems.

Local response for maximum effectiveness

Our model of outsourcing to trusted ARC partners means we can seamlessly connect to an ARC in any chosen territory. It's a clear benefit; an engineer working in New York needs access to a US-based alarm response centre just as their London-based counterpart needs access to a UK ARC.

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