Orbit Services



Lone Worker Solutions (LWS) is delighted to announce that it has signed a three-year contract to protect lone workers at Orbit Services. Our proprietary Safe Hub platform will safeguard the company’s payments collection workers, using SOS Fob devices and our Safe Hub app.

Safe Hub offers protection to payments collection staff

Orbit Services works with some of the UK's biggest water companies to keep their customers up-to-date with their water bills. Over the last 20 years, the company has helped to create tailor-made payment plans for thousands of people, taking their individual situations into account. The payments collection team works directly with customers, and can sometimes be in high-risk situations working alone or out-of-sight of colleagues to deal with distressed individuals.

Will Baggaley, Health and Safety Manager at Orbit Services, said: “After identifying worker requirements and high-risk field activity, we deployed a combination of specialist devices and mobile apps, all managed through one customised interface. LWS continues to provide invaluable support around implementation and training. Both the service offered and the technology deployed represent a huge step forward for the safety of our people.”

The company has chosen the pocket-sized SOS Fob as the main device to be used by its lone workers. SOS Fob is a lightweight, compact, waterproof and discreet device, featuring a prominent SOS button to trigger a Red Alert in an emergency. Its high-quality 2-way audio allows users to speak with operatives at the Alarm Receiving Centre. If a fall is detected by its built-in motion and shock sensors, the device can automatically raise an alert with our Worker Down feature. Additionally, we deployed our Safe Hub mobile phone app alongside the SOS Fob for those lone workers who wanted to continue to use their own devices.

Contact Lone Worker Solutions and the Safe Hub team today

Post by Charles Stark

Charles is Account Executive at Lone Worker Solutions (LWS). He introduces new clients to Safe Hub, our award-winning system to protect and monitor lone workers.

About Lone Worker Solutions

At Lone Worker Solutions, it’s our business to protect employees, managers and shareholders from the risks associated with working alone. This includes the potential hazards faced by staff who work by themselves, remotely, or out-of-sight or earshot of colleagues. When it comes to safety we don't believe in a ‘one-size-fits-all’ approach; instead, we tailor our solution to each organisation's exact needs.

About Safe Hub

Safe Hub is an award-winning BS8484:2016 Gold Certified package of emergency, buddy, proactive, reactive, broadcast and virtual barrier protection for lone workers. Safe Hub supports lone and remote workers on the widest possible array of devices including Android, Apple and Windows smartphones, BlackBerrys, standard mobiles, PCs, intrinsically safe devices, specialist personal safety devices and satellite phones.

#RedAlert #WorkerDown

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About Lone Worker Solutions

Safe Hub, from Lone Worker Solutions, is an award-winning locate-and-respond protection system for people who work alone or out of sight of colleagues. It offers a comprehensive package of features including GPS locate, emergency, buddy, reactive, proactive, broadcast and virtual barrier protection for all lone working scenarios.

 

Safe Hub supports the broadest possible array of devices including Android, Apple and Windows smartphones, BlackBerry, standard mobiles, PCs, intrinsically safe devices, specialist lone working safety devices and satellite phones.

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