Safeguarding caretakers in the housing sector

As a caretaker, you’re there to make sure things run smoothly for others. However, if you run into trouble on the job, who will be there to care for you?

The old stereotype of a caretaker might be someone who walks around wearing a brown coat and cleaning the odd window. The reality of a modern caretaking role is entirely different. It’s physical, requires mental strength, excellent people skills, being able to think on your feet and the ability to problem solve. The very nature of the job means you often work alone, even when you’re part of a team. So safeguarding caretakers in the housing sector has to be done correctly with no margins for error.

The complexities of caretaking

Let’s run through a few scenarios. You could be the caretaker at a residential home and in charge of general maintenance and communal gardens which could involve being perched high up a ladder and being in charge of some heavy-duty machinery. Alternatively, you could be a caretaker for a council-owned site, like a housing estate or a high-rise residential block. Your duties could include keeping communal areas clean, which means using industrial strength-cleaning and potentially toxic products. Or making sure communal laundries are open on time (and working properly) and carrying out general site inspections. Just a few of the things to consider when safeguarding caretakers in the housing sector.

As a caretaker, you may also have to do things that could make you potentially unpopular. Like keeping areas graffiti free, reporting illegally parked cars and working with Estate Management Services to tackle anti-social behaviour. These all come under the job remit of a housing sector caretaker. As does reporting abuse from any residents and tackling potential health hazards like removing syringes and broken glass. What’s more, caretakers often work alone, after hours and in large, empty areas where hidden dangers (and people) can lurk. So safeguarding caretakers in the housing sector is a priority to help them do their job properly.

Safeguarding caretakers in the housing sector

Worried about a run in with the residents? Our award-winning Safe Check feature is a periodic ‘check in’ welfare system that a lone worker caretaker can set up before going to work. They simply respond to a series of set automated prompts on your chosen device. In the event a worker doesn’t respond to a prompt, a call is flagged to the Alarm Receiving Centre (ARC). There a highly trained operator will start a personal escalation process, whether that’s a call to the lone worker’s line manager, or a call straight to the emergency services.

Our Yellow Alert is also great for preempting potential danger. Caretakers working alone and entering a potentially hazardous situation can leave a short task-and-location-specific voicemail to a secure number beforehand. If an alert is raised or that lone worker can’t be contacted, a call will be triggered to an ARC operative. The pre-stored information will save valuable time in an emergency situation.

Because we care

There are even more ways of safeguarding caretakers in the housing sector. Our Worker Down feature is great for maintaining a peace of mind on the maintenance side of things. If a lone worker suffers a slip or a fall, Worker Down uses the latest motion and shock and sensor equipment to monitor a lone worker’s position. And if they’re not moving, you can be sure Worker Down will move fast instead, to raise an alert with the ARC. Like all our features, Worker Down app works across all smartphones and standard mobiles. Think of it like ‘help in a handset’. Which is just what you need when you’ve got your hands full with something else. Trust us, we’re serious about safeguarding caretakers in the housing sector.

Contact Lone Worker Solutions and the Safe Hub team today

  • Call: +44-(0)161 885 2122

  • Email info@loneworkersolutions.com

  • Website www.loneworkersolutions.com

Post by Rob Gilbert

Rob is Chief Sales Officer at Lone Worker Solutions (LWS). He is responsible for introducing new clients to the benefits of Safe Hub, and ensuring their experience is straightforward, simple and truly effective. His consultative, customer-focused approach means our clients have full access to every possible resource to achieve lasting, best-of-breed solutions and service excellence.

About Lone Worker Solutions

At Lone Worker Solutions, it’s our business to protect employees, managers and shareholders from the risks associated with working alone. This includes the potential hazards faced by staff who work by themselves, remotely, or out-of-sight or earshot of colleagues. When it comes to safety we don't believe in a ‘one-size-fits-all’ approach; instead, we tailor our solution to each organisation's exact needs.

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