To protect the safety and wellbeing of their employees, organisations around the world must increasingly react to large-scale incidents. These include natural disasters prompted by extreme weather and climate change, mass protests and demonstrations, terrorist attacks and alerts, or other forms of disruption. Lone workers can find it particularly problematic to travel to, from, and for work. That’s why we’ve developed features on Safe Hub that can locate affected lone workers – and potentially stop them getting into trouble in the first place.
Emergency and disruptive events are on the rise
The scale and number of emergency events are expected to rise in coming years and decades. In terms of extreme weather, experts predict an increase in climate-related emergency situations. Warmer temperatures and high tides are already resulting in more flooding, droughts, wildfires and hurricanes. In the UK, for instance, we saw a number of flash floods during the summer months of 2019.
Meanwhile, the number of terror incidents has also risen in recent years; in 2018, there were nearly 1,650 terrorist attacks globally. Even if an attack doesn’t take place, terror alerts in major urban centres are common and can be highly disruptive. Less dramatically, but nonetheless frustratingly for lone workers, recent action by climate change protestors has also disrupted public transport systems in these cities.
Group Alert broadcasts the message to keep lone workers safe
Our Group Alert feature is a way to warn groups of lone workers of the hazards they might face and how to avoid them. Group Alert allows managers to broadcast warnings in the event of an emergency situation. In cases of extreme weather, incident or terror alert, managers can send critical alerts to workers. Even though many lone workers may get to hear about extreme events via social media, our advanced communications technologies provide a faster way of getting a clear and consistent message through to them.
More importantly, managers can tailor their messages to teams or specific geographical areas. Team leaders and line managers can take into account where lone workers might be, or who they are. They can limit the message geographically, by specifying users who are within a given radius from a particular central point. Alternatively, they can target messages to specific individuals or pre-defined groups, if there is a particular job function which is at risk from an event. This broadcast messaging feature is supported on our Safe Hub App and all intrinsically safe devices.
GPS Locate pinpoints lone workers are
Meanwhile, Safe Hub can also pinpoint affected workers who may be in the area. With our SOS Fob dedicated device, managers can quickly identify where lone workers are in the event of an emergency situation. Safe Hub captures the GPS location in real time. The GPS chipset in the device is accurate to 2.5 metres or less in normal conditions. This information can be used by operators at our Alarm Receiving Centre (ARC) to direct emergency services to the lone worker’s exact location. Many of our other devices and apps also utilise GPS technology to locate lone workers.
Safe Hub provides a single management portal for emergency situations
Whether lone workers access Safe Hub via an app or a dedicated device, their system activity can be managed through one single interface. We can customise this for every client and each individual lone worker. The Safe Hub platform includes an easy-to-use web-based management system that supports an unlimited number of tailored staff profiles across multiple devices. Safe Hub allocates personal escalation and response protocols for each system user’s protection, according to their individual risk assessment.
We can activate or disable different protection and monitoring features as necessary, should an individual’s job function change. The system even allows for workers to have shared or pooled devices, to keep costs down and to offer maximum protection. But most importantly, in an emergency event, Safe Hub can give risk managers a snapshot of where lone workers are. That way, managers can support their teams as best they can, whatever may be happening in their location.
Contact Lone Worker Solutions and the Safe Hub team today to find out more about Safe Hub’s Group Alert and GPS Locate safety features
Post by Steve White
Steve is Chief Technical Officer at Lone Worker Solutions (LWS). He works closely with the technical development team and all LWS clients to ensure the effective deployment of Safe Hub. This guarantees the correct integration of Safe Hub with existing and legacy systems, its appropriate scalability, and the efficient operation of systems.