We often talk in our blog about the different lone worker safety features on Safe Hub. And from time to time, we like to shine the spotlight on each of those features in turn. This time around, we’re taking a closer look at Safe Check. This is our proactive, periodic welfare ‘check-in’ system which is directly managed by the lone worker. It can be easily enabled on our app, and many of our dedicated devices.
How Safe Check works, and how lone workers get help
For many lone workers, their working day is hectic. It may involve a lot of travel between appointments, which often take place in clients’ or service users’ homes. This can add an element of unpredictability, which means they have to think on their feet. So the last thing they want to do is to have to call a manager or other colleague to confirm that they are safe.
That's why we developed Safe Check on Safe Hub, our proactive welfare check feature. At the end of a set interval, Safe Check will request a code from the lone worker via an automated prompt. Once they confirm their welfare by entering this code into their device or app, Safe Check resets and a new countdown interval begins, so they can get on with their working day. If they’re not OK or if they fail to respond, the issue is flagged at the Alarm Receiving Centre (ARC). The personal escalation process for that worker is then triggered, whether it’s a call to a line manager or an immediate dispatch call to emergency services.
Welfare checks that fit into the individual worker’s day
What’s more, lone workers can select and amend the intervals as needed, to suit their individual working practices. For instance, they can set shorter prompts during individual client visits if they are concerned about behaviour or situation. At the start of a long car journey, they can set prompts for when they know it’s safe to respond. Equally, if they’re in a longer, less fraught meeting, they can set a longer interval. That way, the lone worker can avoid false alerts. In the event that they failed to respond to the prompt for a benign reason, however, they can easily let the ARC know to stand down.
Many lone workers have Safe Check enabled throughout their working day. But it can be particularly useful at specific times. For instance, it’s ideal for a worker visiting a service user or customer at their home. For others, it will come into its own when they’re leaving the office late at night and walking to a car park, or driving in poor weather. The lone worker can also add additional information such as a postcode, in order to assist with locating them in an emergency.
Safe Check in action
We’re tremendously proud of how Safe Hub can support lone workers in real-life situations. So we like to give examples of scenarios where our safety feature can help a lone worker in trouble. In the case of Safe Check, let’s think about Andy, a caretaker for a housing association. Previously, before deploying Safe Hub, Andy and colleagues were expected to check in on each other, but would often forget or be delayed. Andy now uses Safe Check on his smartphone and sets intervals of every 60 minutes, as most of his tasks take roughly an hour to complete.
One day, Andy is responding to challenging behaviour from a resident while cleaning the communal area in a residential block. He doesn’t have time to reach for his phone and hit the Red Alert button, but he does need help. When he fails to respond to a Safe Check prompt, Safe Hub notifies the ARC – and his individual escalation protocols kick in. In Andy’s case, due to previous issues in this block, it’s an immediate call to emergency services. Thanks to the ARC and Safe Hub, they’re dispatched promptly, and come to support Andy and resolve the situation calmly.
We always hope that lone workers get through their busy working days without incident. With Safe Check, lone workers know that we can check in on their welfare, and they’re in control of how often we do so. We’re able to confirm at regular intervals whether any incident has taken place. And if a lone worker has encountered problems, then we can proactively get them the help and support they need.
To arrange a free demo of all our lone worker safety features including Safe Check, contact Lone Worker Solutions and the Safe Hub team today
Post by Rob Gilbert
Rob is Chief Sales Officer at Lone Worker Solutions (LWS). He is responsible for introducing new clients to the benefits of Safe Hub, and ensuring their experience is straightforward, simple and truly effective. His consultative, customer-focused approach means our clients have full access to every possible resource to achieve lasting, best-of-breed solutions and service excellence.