Too often, the take-up of lone worker safety systems is held back by a lack of understanding, familiarity, or trust. Overly complicated devices or procedures mean that lone workers feel uncomfortable accessing support. In some instances, lone workers view their safety system as a means of management monitoring them; they effectively think it’s a case of ‘big brother watching’.
With our Safe Hub lone worker safety system, our approach is different. We pride ourselves on making our devices and apps easy to use. Our focus on training means that lone workers get to understand the system – and where their managers are coming from in deploying it. Rather than big brother, we aim to ensure that lone workers think of Safe Hub as a good friend with fast access to the emergency services. In this blog, we’re taking a closer look at Safe Hub training.
Safe Hub training is part of our value-for-money approach
We provide a multi-faceted training package at the initial roll-out phase of any Safe Hub contract. Training is one of the key areas in which we can deliver value to clients, as we aim to overcome the fear barrier for lone workers in adopting a new lone worker safety system. We provide simple-to-use Safe Hub lone worker safety devices and apps that require no prior technical knowledge. We take time to ensure every user becomes comfortable with all the available safety features. That way, lone workers can then make Safe Hub part of their everyday safety practice at work.
The main focus for our training is end-users of the Safe Hub system, i.e. the lone workers issued with devices and apps. We provide separate training sessions in how to use the Safe Hub portal for managers or ‘super-users’. They can then review team activity and generate management reports as needed.
What’s more, our fully managed service approach means that our clients’ staff need not focus on administrative tasks such as uploading new joiners’ details. However, we provide full training for such elements if it’s preferable that these tasks are undertaken in-house. Again, we believe this provides value for money for clients as they can get useful information from the system when they need it.
Learning at their own pace will enhance take-up further
We recognise that different people respond to different methods of training, and that many people prefer to learn at their own pace. But we also recognise that boosting the skills of every single lone worker means tailored messaging. Therefore, we can include contextual usage scenarios based on their individual role within the organisation as part of the training process.
We use a variety of training methods; as well as our classroom-based training, we have a suite of digital and online training for all our apps and dedicated devices. And with some clients, we’ve adopted a train-the-trainer approach. As well as being an effective method of training during initial roll-out, we recognise that this as an ideal way of more easily training new joiners during their induction.
During implementation, we provide a customised system-generated welcome email to each lone worker, which includes:
A secure link to our proprietary e-learning module, Knowledge Base. This enables effective, measurable online training and engagement for Safe Hub end-users.
Links to online videos accessible via YouTube. (Alternatively, or additionally, we can upload these tutorials onto any intranet which our clients operate).
Customised online user guides for each device and Safe Hub app.
Once they have completed their initial training, we undertake to call individual lone workers to assess their competency in using devices and apps. We check in with them that they are comfortable with our training approach. Information from these calls is recorded and captured to enable ongoing best practice and continual improvement.
Fitting Safe Hub training in with other training and skills
We always make sure that Safe Hub training fits in with lone workers’ other skills. That’s where our contextual usage scenarios come into play. Take for instance a client-facing NHS lone worker. They may have to deliver unwelcome information and/or sensitive or bad news. Their existing personal safety training will incorporate simple and practical measures to keep them safe. For instance, they might have learnt how to dynamically assess risks so they can respond to clinically related challenging behaviour. But more broadly, beyond training, lone workers need enabling and empowering to take a greater degree of responsibility for their own safety and security. This will include using a lone worker safety device when they need help.
Our aim is to get every single lone worker covered by Safe Hub to be actively using the system. Of course, this means that our clients get better value for money; they can view their lone worker safety system as a genuine asset. But more importantly, active users of the Safe Hub system can be kept safer in their everyday work. And our business is all about putting lone workers first.
To find out more about the Safe Hub training package we provide during each deployment of our lone worker safety system, contact Lone Worker Solutions and the Safe Hub team today.
Call: +44-(0)161 885 2122
Post by Rob Gilbert
Rob is Chief Sales Officer at Lone Worker Solutions (LWS). He is responsible for introducing new clients to the benefits of Safe Hub, and ensuring their experience is straightforward, simple and truly effective. His consultative, customer-focused approach means our clients have full access to every possible resource to achieve lasting, best-of-breed solutions and service excellence.