Safe lone working in the services and technology sectors
Professional services, information technology and scientific sectors
A total of 1.1 million people were employed in financial and professional services in the UK in 2015. Many workers in this wide-ranging sector rarely work alone, and many more operate within standard office hours. But with the rise of remote working, and an increasing number of technical roles such as IT support, more and more employees in this sector spend at least some of their working week alone or without ready access to colleagues. And for certain job functions in the sector, public interaction is a frequent element of the job. For all types of lone working in this sector, Safe Hub offers protection whenever it’s needed.
Scenario: a scientist at a blood laboratory who’s working a night shift
For such employees, the main risks are two-fold. First, they may be at risk of accidents in the lab, such as needle-stick injuries. And secondly, the scientist could be particularly at risk when entering or exiting the premises if the shift is during anti-social hours. For instance, they may be subject to attack from potential aggressors, especially if there are drugs on site or if the work that they are doing is perceived to be controversial.
Two of Safe Hub's features are especially useful for workers in such scenarios. In an emergency, the scientist can trigger a Red Alert which puts them in direct contact with the Alarm Receiving Centre (ARC). Highly-trained operatives at the ARC can direct the police to their precise location, as Safe Hub will pinpoint the worker using GPS. Meanwhile, the scientist can confirm their welfare at agreed intervals using Safe Check, by responding to automated prompts. The ARC will implement the scientist’s personalised escalation procedures according to a pre-defined protocol, should they fail to respond.
What’s more, these safety features are easy to deploy for the company, and simple to use for the worker. They’re available on a dedicated device such as SOS Fob, or using a phone app – and this means they can become part of a lone worker’s everyday routines.
For technical and scientific activities, one of the main considerations will be restricting access to particular areas of a building, for instance near hazardous materials or where radiation risks are raised.
The UK’s Control of Substances Hazardous to Health (COSHH) legislation covers many materials used in this sector. Deploying Safe Hub in conjunction with our patented Safe Beacon technology provides an ideal solution. This allows managers to set up messages warning lone workers that they are about to enter a restricted area, and offers emergency support if the lone workers should get into trouble.
Workers in companies offering debt collection services will frequently work alone – and with distressed individuals. For instance, lone workers in payments collection teams work directly with customers in potentially high-risk situations.
Whether they’re working remotely and visiting clients at home, or out-of-sight of colleagues in an office environment, there is the risk of clients becoming aggressive or threatening. Safe Hub can provide these lone workers the level of support which they need, as soon as they need it.
Late and alone
Office workers such as paralegals or management consultancy staff may occasionally need to stay late in the office to finish a piece of work. As well as offering them the chance to check in to confirm their welfare, employers need to recognise the potential risks which these workers face when exiting a building.
Even if individuals don’t often work late, it may be that across a whole team over the course of the year there are several worker days spent working alone or during anti-social hours. Given Safe Hub’s flexibility, and the fact that workers can share devices, they can be protected whenever they need to be.