"It was essential for us to find a partner with a proven track record in delivering an effective solution. We were looking for a great product, excellent customer service and a partner who understood our working environments. In practice, this meant the supplier had to be prepared to adapt their solution to fit our needs – a challenge that Lone Worker Solutions responded to with enthusiasm and dedication.”
Nicholas Santillo Jr., Vice President, Internal Audit and CSO, American Water.
Case Study: American Water
Safe Hub deployed across 47 states in the USA
In 2016, we were selected to provide lone worker protection services for American Water. We deployed our proprietary platform, Safe Hub, via apps for both Android and Apple smartphones. American Water is the largest publicly traded water and wastewater utility company in the US, serving 15 million people across 47 states.
American Water employs 6,800 people in a wide range of roles, many of whom work alone, or out of their colleagues’ sight or hearing. In these scenarios and many others, the app enhances existing measures to improve safety.
Safe Hub was considered a frontrunner in the utility company’s selection process. American Water wanted a supplier who would work closely with them to deliver a system that would meet their workers’ specific needs and improve safety. One key factor was that we were able to install Alert Manager, our proprietary monitoring software, on their network. This allows American Water’s Security Team to monitor workers’ safety themselves.
“Already feedback has been positive; our team members have found the SOS Fob very easy to use. In particular, workers value the Yellow Alert feature; it makes a positive difference to users to know that when triggered the Yellow Alert is recorded and acknowledged.”
Thomas Berry, Health & Safety Manager
The Calico Group
Case Study: The Calico Group
Wide ranging lone working roles, wide ranging support
Manchester, UK, 20 July 2016. Lone Worker Solutions (LWS) is delighted to announce that it has been contracted by The Calico Group to protect their community-based staff who work by themselves or out-of-sight of colleagues, often in challenging circumstances. The new protection system, Safe Hub, will be deployed using SOS Fobs, which Calico deemed the most appropriate device for their staff needs. The system offers state-of-the-art emergency and reactive support.
After a competitive tender and trial period, Calico selected LWS, as their partner of choice. LWS has developed a BS8484:2016 Gold Certified system called Safe Hub which works on a wide range of specialist devices and mobile and desktop apps. The system monitors staff 24/7 through a direct connection with Mitec, a state-of-the-art Alarm Receiving Centre (ARC), run by Mitie, the strategic outsourcing company.
"Protection systems like this can't prevent a problem from occurring. But when something goes wrong, it is immensely comforting for staff to know that if they press the button, someone will be listening; they know that you are in trouble, and they know where you."
Garry Fisher, Corporate Health & Safety Manager, Essex County Council.
Essex County Council
From trading standards officers to isolated librarians
Essex County Council (ECC) is one of the UK's biggest councils employing approximately 9,000 staff. Roles with a particularly high-risk profile include those where staff work directly with residents and businesses such as trading standards officers, social workers, park wardens, officers who make site visits, and even librarians in some of the smaller facilities across the county. Many of these team members are often in isolated locations, use potentially hazardous machinery, or face aggressive and violent behaviour from the public.
ECC identified all the staff roles that included a lone-working component, conducted a risk assessment, and established a health and safety profile for each one. They then established a working group as a sub-division of the Health & Safety Board, to review existing procedures and consider future options, selecting Safe Hub as their prefered personal safety device.
“The team at Lone Worker Solutions have gone out of their way to accommodate our needs in a timely and efficient manner. The roll-out process was really smooth, thanks to the fact that we’ve been able to work together closely on a multi-faceted training programme. I have only positive things to say about Lone Worker Solutions and its safety devices.”
Debby Stevens, Local Security Management Specialist, EPUT
Case Study: Essex Partnership University NHS Foundation Trust
Protecting NHS lone workers across Essex, Norfolk, Suffolk, Bedfordshire, and Luton
Lone Worker Solutions is proud of its work protecting lone workers in the healthcare sector. We feel particularly privileged to work in partnership with the NHS Supply Chain Framework. This simplifies the procurement process for our full range of Safe Hub apps and devices. We wanted to share one of our recent deployments in the sector, which was secured through the Framework. Step forward, our latest NHS client: Essex Partnership University NHS Foundation Trust (EPUT).
"The team at Lone Worker Solutions have demonstrated their partnership credentials by being flexible and helping us to reach the right decision regarding features and devices. This has given us the peace of mind that Safe Hub will support our staff in the real-world situations they may face”
Locala Community Partnerships.
Case Study: Locala Community Partnerships
Supporting healthcare staff working in the community
Leading Community Interest Company, Locala, has selected Safe Hub to support staff who work alone or out of direct contact with line managers. The group’s 1,300 staff provide community-based health services across Kirklees, Calderdale and Bradford.
Locala’s healthcare provision includes a wide range of services; from Health Visiting to Speech and Language Therapy, Substance Misuse Teams to Sexual Health; Community Nursing and Podiatry. These services are delivered at health centres, GP surgeries, schools, in the community and service-users’ own homes by Locala staff. Staff members often work directly with service-users who have complex needs, can be vulnerable or are in challenging environments.
“Lone Worker Solutions was able to set up 400 of our staff with devices at short notice. They have always acted promptly and professionally, with great customer service.”
Steven Salmon, Health and Safety
Notting Hill Genesis
Case Study: Notting Hill Genesis
SOS Fob protects lone workers across multiple departments
As part of a review of personal safety arrangements & control measures staff members and union officials participated in a trial of lone worker devices from various providers, and the Lone Worker Solutions SOS Fob was the preferred option. In particular, staff members were attracted to the emergency and virtual buddy features. Notting Hill Genesis has deployed 400 SOS Fobs across its lone working teams. The devices have already been actively used by lone workers across the group.