Case Study:

Notting Hill Genesis

Case Study:

Notting Hill Genesis

SOS Fob protects staff across multiple departments

Notting Hill Genesis (NHG), formerly Notting Hill Housing, is one of London's leading housing associations, owning and managing more than 32,000 properties across the capital. The social enterprise and registered charity was formed in 1963. Their aim is simple: to provide good quality homes for those who could not otherwise afford them. They work in many different areas, from buying land and building new homes, through to long-term management of thriving communities. The company has chosen Lone Worker Solutions (LWS) to deploy Safe Hub on the SOS Fob device to protect its lone workers.


As part of a review of personal safety arrangements & control measures staff members and union officials participated in a trial of lone worker devices from various providers, and the Lone Worker Solutions SOS Fob was the preferred option. In particular, staff members were attracted to the emergency and virtual buddy features. NHG has deployed 400 SOS Fobs across its lone working teams. The devices have already been actively used by lone workers across the group.


NHG takes the safety of all its workers seriously and has recently ran its annual Personal Safety Week, which included a number of different sessions. Lone Worker Solutions participated in the event in addition to Met Police representation and advice provision.

Customer-facing lone workers

Notting Hill Genesis has around 1,000 employees, of which 400 are designated as lone workers. This might seem like a high proportion of the total. However, these lone workers are spread across a variety of different job functions within the housing team. Some roles are chiefly customer-facing, such as housing officers and property management officers. There are also surveyors and technical staff, who are often on unoccupied or working sites.  And the group also employs estate services staff such as caretakers, who frequently work alone.


“Lone Worker Solutions was able to set up 400 of our staff with devices at short notice. They have always acted promptly and professionally, with great customer service.”

Steven Salmon, Notting Hill Genesis

Totalmobile completes acquisition of Lone Worker Solutions to strengthen their market-leading Field Service Management offering | Read More

About Lone Worker Solutions

Safe Hub, from Lone Worker Solutions, is an award-winning locate-and-respond protection system for people who work alone or out of sight of colleagues. It offers a comprehensive package of features including GPS locate, emergency, buddy, reactive, proactive, broadcast and virtual barrier protection for all lone working scenarios.


Safe Hub supports the broadest possible array of devices including Android, Apple and Windows smartphones, BlackBerry, standard mobiles, PCs, intrinsically safe devices, specialist lone working safety devices and satellite phones.

  • Twitter - White Circle
  • YouTube - White Circle
  • LinkedIn - White Circle

© Lone Worker Solutions 2009-20.

We are the owner or the licensee of all intellectual property rights on this site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Terms of Use.

Privacy & Data Protection Policy


Call: +44 (0)161 885 2122

2C Crown Business Park, Cowm Top Lane, Rochdale OL11 2PU. UK

London Office

1st Floor, 100 Cannon Street, London EC4N 6EU. UK

North America office:

100 Livingston Avenue, EDISON, NJ 08820. USA

Lone Worker Solutions Ltd.

A company limited by shares.

Registered in England and Wales.Registered Number: 06999425.

Registered address: 2C Crown Business Park, Cowm Top Lane, Rochdale OL11 2PU. UK

Website by Balanced Agency