Supporting Lone Workers in Diverse Industries

One of the aspects of Safe Hub about which we’re most proud here at Lone Worker Solutions is that it’s device agnostic. That means that it works seamlessly on any device that our clients deploy to support their lone workers. In turn, this means we can provide exceptional service to industries as diverse as transport and environment, housing and property, health and social care, utilities and engineering, retail and leisure, government and education, manufacturing and construction, and services.

One industrial sector which has a reputation for lone working is utilities and engineering. I recently posted about our exciting new contract with Northumbrian Water Group, and we also supply lone worker protection for Network Rail. But here is a brief update on two other projects for clients in industries which might less obviously have lone workers.

Retail and Leisure: The Authentic Food Company

The Authentic Food Company (TAFC) is renowned for its premium-quality frozen international ready meals and snacks. With lone workers in remote warehouses across the UK, their old and outdated panic alarm fob has been replaced with Safe Hub. The solution includes the Worker Down feature, which ensures that staff have the best technology for their individual safety requirements.

The Authentic Food Company is a family business with a broad range of customers in the retail and food-service sectors. Their business is fast-paced and energetic. They produce high-quality ethnic foods for some of the most demanding restaurant and retail operators in the UK and Europe. That means they must lead on product quality and innovation, but also need to have the highest technical and food safety standards.

Worker Down: reactive support for when TAFC staff slip, trip or fall

Worker Down adds built-in motion sensors to mobile handsets. Safe Hub then monitors the movement of the handset and its orientation. If for example, the handset hasn’t moved for a length of time this could indicate that a lone worker requires emergency help, perhaps after a fall or incident. Safe Hub then automatically raises an alert with MiTec, a state-of-the-art Alarm Receiving Centre (ARC) and the lone worker’s location will be identified using GPS. TAFC are then able to contact the worker via his or her handset and if there is no response they can then dispatch appropriate emergency services quickly to the worker’s location.

As with all of our lone worker emergency response systems, all data sent and received is accurately logged to ensure TAFC’s compliance with their duty of care and health and safety legislation.

‘The health, safety and welfare of our loyal, hardworking employees is a priority at TAFC. Numerous measures and procedures have been implemented to ensure that all our staff work in a clean, safe and secure environment.’ TAFC company representative

Housing and Property: Burton Property

Hampshire-based Burton Property is a small property development company with a big reputation for its expertise in land and planning issues. With lone worker personnel working on development sites throughout the normal working week and at weekends, Burton Property recognised the need to offer better protection than their existing reliance on mobile phones and landlines. They chose Safe Hub, and specifically the Safe Check, Red Alert and Yellow Alert features.

Burton Property is a family-owned property development specialist with an established reputation for innovation, financial strength and professionalism. Based in and with a focus on Hampshire and adjoining counties, they have over the past 10 years been directly involved in the delivery of over £100 million of residential and mixed-use development schemes.

Safe Check: proactive welfare check for Burton Property’s lone workers

Safe Check sends lone workers a voice, text or email message at pre-set intervals according to their personal risk assessment. The message requests an identity code to confirm that the individual is ‘OK’. If all is well, Safe Hub simply resets until the next message response is due.

There is a pre-defined timeframe for the lone worker to respond if no response is received within that timeframe, the system goes into alert mode. Safe Hub is connected to Mitie’s state-of-the-art Technology Centre (Mitec) a NSI Gold Cat II ARC BS 5979 ARC. Once an alert is received, the Mitec ARC acknowledges the alert to the lone worker and manages the alert through agreed escalation procedures. As appropriate, the ARC operator is able to contact the emergency services via a Unique Reference Number (by-passing the usual ‘999’ route.). This facilitates a faster level of response from the emergency services for the lone worker.

Safe Check can be activated or deactivated on any standard mobile, smartphone (Android, Apple iOS and Windows), laptop or PC as required, and of course, everything’s accurately logged by date, time and activity.

Red Alert and Yellow Alert: Burton’s emergency and virtual buddy support service

Our Red Alert and Yellow Alert lone worker safety system is fast and simple to use, and works with any telephone, mobile or smartphone with a speed dial facility, as well as our range of dedicated safety devices. In a crisis, your lone worker simply pushes the pre-set Red Alert button or icon on the app to raise the alarm. This connects them instantly to the Safe Hub platform, which will identify the person, their location and what support is required for that individual. Whether they’ve had an accident, or they feel in danger (in which case they can alert you discreetly), the person will know that help is on the way.

A second dedicated key or app icon lets your lone worker leave a Yellow Alert voice message to tell you exactly where they are, in case an emergency arises. This can give particular peace of mind to lone workers in the field or people working alone in large office buildings or outside of normal working hours.

Safe Hub logs every Red or Yellow Alert with detailed time, date and message data which is essential for your health and safety management, audit reports and lone worker duty of care compliance. It also sends out daily messages about lone worker safety and reminds people working alone to activate their support and safety modules.

Contact Lone Worker Solutions and the Safe Hub team today

Post by Rob Gilbert

Rob is Chief Sales Officer at Lone Worker Solutions (LWS). He is responsible for introducing new clients to the benefits of Safe Hub, and ensuring their experience is straightforward, simple and truly effective. His consultative, customer-focused approach means our clients have full access to every possible resource to achieve lasting, best-of-breed solutions and service excellence.

About Lone Worker Solutions

At Lone Worker Solutions, it’s our business to protect employees, managers and shareholders from the risks associated with working alone. This includes the potential hazards faced by staff who work by themselves, remotely, or out-of-sight or earshot of colleagues. When it comes to safety we don't believe in a ‘one-size-fits-all’ approach; instead, we tailor our solution to each organisation's exact needs.

About Safe Hub

Safe Hub is an award-winning BS8484:2016 Gold Certified package of emergency, buddy, proactive, reactive, broadcast and virtual barrier protection for lone workers. Safe Hub supports lone and remote workers on the widest possible array of devices including Android, Apple and Windows smartphones, BlackBerrys, standard mobiles, PCs, intrinsically safe devices, specialist personal safety devices and satellite phones.

Post update

This post has been updated to reflect recent changes and improvements to the naming of Lone Worker Solutions' platform and the safety features that it provides. Prior to 2018, Safe Hub was called LoneWorker Manager, Safe Check was called Heartbeat, and Group Alert was called Broadcast Messaging. These updates reflect advancements in the platform and help to improve end-user comprehension.