Protecting lone workers with an app

Remote and flexible working is becoming increasingly popular with employers and workers alike. The development of technology that supports remote working – smartphones, tablets and laptops – means your staff can be anywhere in the world and still get the necessary work done. And to enable employers to deliver against Health & Safety legislation, Lone Worker Solutions has developed a series of apps that can be accessed on all of the most popular devices.

Smartphone App

The Safe Hub app provides an advanced smartphone app offering emergency, proactive and reactive support. Designed to work seamlessly across all handsets, the app is available for Android, Windows and iOS smartphones. The apps can be easily downloaded by end-users from their relevant app store or mobile device management software.

The Safe Hub app features an SOS button which overrides the handset’s keypad lock allowing fast access in an emergency. Features like Safe Check and Worker Down run seamlessly in the background without interrupting the normal function of the smartphone. The App uses both GPS and GPRS technology to provide accurate location data and the fastest possible alert transmission in the event of any emergency.

The smartphone app is particularly suited for workers who already have a smartphone and who don’t want to carry an additional device. It is also the cheapest option compared to specialist devices.

Whichever type of smartphone your worker has, their system activity can be managed through one single interface. Safe Hub features an easy to use web-based management system that supports an unlimited number of staff profiles and multiple devices.


• Android smartphones: Red Alert, Yellow Alert, Safe Check, Worker Down, Group Alert and Safe Beacon compatibility

• iPhone 4 or higher: Red Alert, Yellow Alert, Safe Check, Worker Down, Group Alert and Safe Beacon compatibility

• Windows smartphones: Red Alert, Yellow Alert and Safe Check

Support for BlackBerry and standard mobile phones

The features of the Safe Hub app can also be accessed from BlackBerry handsets and standard mobile phones via easy to use speed dials and SMS programming.

Desktop & Laptop App

The Safe Hub Desktop App is also ideal for home-based workers, office staff who work late and mobile staff who regularly use a laptop. The intuitive Desktop App provides access to the Red Alert, Yellow Alert and Safe Check features.

Fast and Expert Help When Needed

The Safe Hub app connects the user to Mitec, a state-of-the-art Technology Centre and CAT II Alarm Receiving Centre commonly known as an ARC), accredited to the BS5979 Gold, Category II as well as ISO 9001 and ISO 27001. Mitec’s highly trained personnel are available 24 hours a day 365 days a year. When an alert is raised, the ARC operatives have immediate access to the users’ location, personal profile and pre-agreed escalation protocols. And, because Lone Worker Solutions and Mitec are BS8484:2016 Gold certified; we can by-pass standard emergency call centres, ensuring support reaches the worker in need as quickly as possible.

Simple Instructions Through Training Manager

Historically, the lone worker industry has a poor track record of end-users exploiting technology when it is deployed. Often the problem has been attributable to end-users not becoming comfortable with the technology at the beginning of deployment. Use of existing devices can negate this problem and at Lone Worker Solutions, we have developed an intuitive platform that puts end-users first. This simple and effective rollout programme breaks through the fear barrier at the outset increasing confidence among end-users with unparalleled back-up provided by our dedicated Account Management team.

Contact Lone Worker Solutions and the Safe Hub team today

Post by Steve White

Steve is Chief Technical Officer at Lone Worker Solutions (LWS). He works closely with the technical development team and all LWS clients to ensure the effective deployment of Safe Hub. This guarantees the correct integration of Safe Hub with existing and legacy systems, its appropriate scalability, and the efficient operation of systems.

About Lone Worker Solutions

At Lone Worker Solutions, it’s our business to protect employees, managers and shareholders from the risks associated with working alone. This includes the potential hazards faced by staff who work by themselves, remotely, or out-of-sight or earshot of colleagues. When it comes to safety we don't believe in a ‘one-size-fits-all’ approach; instead, we tailor our solution to each organisation's exact needs.

About Safe Hub

Safe Hub is an award-winning BS8484:2016 Gold Certified package of emergency, buddy, proactive, reactive, broadcast and virtual barrier protection for lone workers. Safe Hub supports lone and remote workers on the widest possible array of devices including Android, Apple and Windows smartphones, BlackBerrys, standard mobiles, PCs, intrinsically safe devices, specialist personal safety devices and satellite phones.

Update to post

This post has been updated to reflect recent changes and improvements to the naming of Lone Worker Solutions' platform and the safety features that it provides. Prior to 2018, Safe Hub was called LoneWorker Manager, Safe Check was called Heartbeat, and Group Alert was called Broadcast Messaging. These updates reflect advancements in the platform and help to improve end-user comprehension.