Redefining Lone Worker Protection Systems

At Lone Worker Solutions, we work tirelessly to ensure Safe Hub is the best-in-class option for anyone working alone. Safe Hub is a feature-rich, BS8484 Gold certified, web-based protection system. It connects lone workers, via dedicated devices and user-friendly apps to Mitec, a state-of-the-art alarm receive centre (ARC). Using GPS the platform can locate workers wherever they are in the world ensuring that in an emergency, help can reach them immediately.

Device agnostic, user-friendly

Safe Hub is completely device agnostic. It supports Windows, iOS, and Android smartphones; BlackBerry and standard mobile phones; dedicated devices; satellite phones; and it also works on desktops and laptops. No other platform supports such a broad range of devices.

Each lone worker’s situation will carry with it specific risks – but it will also present opportunities to enhance safety. Safe Hub is accessed on a device suited to an individual worker’s own situation, and each worker will require something different:

• People working in remote areas with a weak mobile signal will need satellite devices.

• Customer-facing staff probably need a wearable device or a discreet product with an easy to locate SOS feature.

• Team members using smartphones or even standard mobile phones may not want to carry an additional device, in which case they need a system accessed via an app or short dial programming.

• Office or home-based workers using PCs or laptops should be able to use a desktop-accessible system.

• Staff working near to combustible materials or in industrial locations will require an intrinsically safe device, and durable devices designed specifically to remove the risk of a spark.

• Areas, where exposure may be time-limited, should be protected with alarm beacons that monitor access and egress.

Multiple lone working scenarios will mean companies need multiple devices and Safe Hub supports them all.

Training and simple systems increase user confidence

Historically, the lone worker industry has a poor track record of end-users actually exploiting technology when it is deployed. Often the problem has been attributable to staff not becoming comfortable with the technology at the beginning of deployment. This means that they are reluctant to use systems and unsure of what might happen.

At Lone Worker Solutions, we have developed an intuitive platform that puts end-users first. The simple and effective rollout programme breaks through the fear barrier at the outset increasing confidence among end-users.

Safe Hub allows health and safety staff to set up individual profiles for each lone worker – even if they sometimes share a device – defining the exact engagement, monitoring and escalation protocols that will suit their needs. The platform provides an accurate cross-device snapshot of system activity. In addition, it offers precise and prompt reporting that ensures compliance with UK Health and Safety Executive requirements, promotes health and safety, and facilitates auditing and corporate governance.

“It was essential for us to find a partner with a proven track record in delivering an effective solution. We were looking for a great product, excellent customer service and a partner who understood our working environments. In practice, this meant the supplier had to be prepared to adapt their solution to fit our needs – a challenge that Lone Worker Solutions responded to with enthusiasm and dedication.”

- Nicholas Santillo Jr., Vice President, Internal Audit and Chief Security Officer, American Water.

Emergency, buddy, proactive, reactive and broadcast support in one bundle

Red Alert: In a crisis your lone worker simply pushes the pre-set button or icon to raise the alarm. This connects them instantly to Safe Hub, which will identify the person, their location and what support is required for that individual.

Yellow Alert: This feature lets your lone worker leave a voice message to tell you exactly where they are, in case an emergency situation arises. This can give particular peace of mind to lone workers in the field or people working alone in large office buildings or outside of normal working hours.

Worker Down: When this feature is activated, built-in motion sensors in mobile handsets monitor the movement of the handset and its orientation. If for example, the handset detects a sudden impact this could indicate a fall or incident. Safe Hub then automatically raises an alert with the ARC, the lone worker’s location will be identified using GPS. If the person cannot be contacted via his or her handset, emergency services can be quickly dispatched to the worker’s location.

Safe Check: this feature sends a voice, text or email message at pre-set intervals according to the user’s personal risk assessment. The message requests an identity code to confirm that the individual is ‘OK’. If all is well, the system resets until the next message response is due. If no response is received within the time frame, the system goes into alert mode and connects to the ARC where staff manage the alert through agreed escalation procedures. Contacting the emergency services if required via Unique Reference Number (by-passing ‘999’ call centres).

Group Alert: In the event of an emergency such as a terror alert, natural disaster, or extreme weather, the technology allows critical messages to be sent through the Safe Hub app. Messages can be targeted at specific individuals or a pre-defined user group, or to users within a given radius from a central point. This innovation has far-reaching possibilities in lone worker safety.

“The underlying technology at Lone Worker Solutions, along with our future technology roadmap, provides an impressive foundation for our platform. The platform is intrinsically advanced and thoroughly tested. Together this delivers functionality and usability at every level.”

- George Stavrinidis, CEO Lone Worker Solutions

Contact Lone Worker Solutions and the Safe Hub team today

Post by Steve White

Steve is Chief Technical Officer at Lone Worker Solutions (LWS). He works closely with the technical development team and all LWS clients to ensure the effective deployment of Safe Hub. This guarantees the correct integration of Safe Hub with existing and legacy systems, its appropriate scalability, and the efficient operation of systems.

About Lone Worker Solutions

At Lone Worker Solutions, it’s our business to protect employees, managers and shareholders from the risks associated with working alone. This includes the potential hazards faced by staff who work by themselves, remotely, or out-of-sight or earshot of colleagues. When it comes to safety we don't believe in a ‘one-size-fits-all’ approach; instead, we tailor our solution to each organisation's exact needs.

About Safe Hub

Safe Hub is an award-winning BS8484:2016 Gold Certified package of emergency, buddy, proactive, reactive, broadcast and virtual barrier protection for lone workers. Safe Hub supports lone and remote workers on the widest possible array of devices including Android, Apple and Windows smartphones, BlackBerrys, standard mobiles, PCs, intrinsically safe devices, specialist personal safety devices and satellite phones.

Post update

This post has been updated to reflect recent changes and improvements to the naming of Lone Worker Solutions' platform and the safety features that it provides. Prior to 2018, Safe Hub was called LoneWorker Manager, Safe Check was called Heartbeat, and Group Alert was called Broadcast Messaging. These updates reflect advancements in the platform and help to improve end-user comprehension.