2016 was unquestionably a rollercoaster year. And at Lone Worker Solutions we have a great deal to celebrate. We announced exciting new developments on Safe Hub; we designed and launched a new brand identity; we moved to bigger and better premises; and we won some fantastic new contracts. Here’s a quick roundup of the highlights.
January – Northumbrian Water Group
The year got off to an incredible start with the announcement that we had been awarded a five-year contract to provide protection for Northumbrian Water Groups’ lone workers. A combined deployment of the world-class SPOT Gen3 satellite devices and our own smartphone app, provide maximum support for NWG’s water testing staff who work in remote areas, and the group's customer-facing staff. Full story >
March – Rebrand and New Offices
The previous year saw a huge expansion in LWS's client base and the range of features offered through Safe Hub, so in 2016 we were looking for a new home. We found fantastic offices at the Crown Business Park in Rochdale, which is perfectly located for us to service contracts across the whole of the UK and overseas. This seemed a perfect opportunity to present a new face to the world, so the company unveiled its new brand identity and logo at the Health & Safety 2016 event at the NEC.
April – American Water and Automated Self Registration
In April, we announced another huge win with our first US client, utilities giant American Water. Safe Hub was deployed to protect the company's staff in a variety of roles across the 47 states in which American Water operates. This was an exciting project that included several innovations designed to meet the client’s specific needs. Automated Self Registration (ASR) was one.
ASR allows pre-selected lone workers to self-register. This both reduces lone workers’ reliance on managers and encourages greater numbers of staff to access the system, taking ownership of their own safety. Full story >
May – Siemens
Another blue chip company joined the LWS family in May; Siemens.
Siemens committed to rolling out Safe Hub after a successful 12-month trial, utilising both an iPhone app and the Spot3 satellite device. The system helps to protect key engineering staff who provide global support to internal teams and customers. Full story >
June – Group Alert
Ahead of the Euro 2016 football tournament, France announced the launch of Saip (Système d’alerte et d’information des populations), a smartphone app designed to warn groups of people about possible terror incidents. The system is similar to Group Alert, an innovative feature added to Safe Hub. In the event of an emergency such as a terror attack, natural disaster, or extreme weather – Group Alert allows critical alerts to be sent to specific individuals or a pre-defined user group, or to users within a given radius from a central point.
July – Calico Group
After a competitive tender and trial period, Calico Group selected LWS as their partner of choice to protect lone workers. Thomas Berry, Calico’s Health & Safety Manager, chairs the Health & Safety Representatives Committee who were tasked with trialling two competitive devices and providing their feedback via a questionnaire. Ease of use and relevant functions were two of the primary areas of investigation and the Committee’s recommendation led to the selection of our SOS Fob device.
August - Secured by Design and Essex County Council
In August, LWS once again achieved the coveted Secured by Design Award. Launched by the Association of Chief Police Officers (ACPO), Secured by Design aims to reduce crime through effective environmental design. The scheme also calls for the installation of security products that meet police-approved standards. Safe Hub’s multi-functional, secure web-based management system communicates with a suite of integrated safety applications, offering organisations BS8484:2016 Gold certified protection for lone workers.
Essex County Council (ECC), one of the UKs biggest councils employing approximately 37,000 staff; deployed Safe Hub across dedicated devices and mobile apps, offering emergency, reactive and proactive support to staff whenever they need it. Garry Fisher Corporate Health and Safety Manager, Essex County Council, commented: "Protection systems like this can't prevent a problem from occurring. But when something goes wrong, it is comforting for staff to know that if they press the button, someone will be listening; they know that you are in trouble, and they know where you are."
October – Warwick Estates
Warwick Estates became the latest client to provide LWS’s critical protection for lone and remote workers. Warwick employs a team of experienced property managers and contract caretakers who all work on location for much of the day. Warwick put in place a team to evaluate different lone worker protection systems over the course of an 18-month period. This was the first system deployed by the company, and it was essential to ensure the chosen route would offer the right type of support for Warwick’s lone worker scenarios. Warwick selected Safe Hub because it functions seamlessly across both smartphone apps and dedicated devices, meaning each team member can have a device suited to their specific needs. Full story >
November – Winner: Best Deployment of Lone Worker Technology @SecurityXAwards
Hosted by comedian Jimmy Carr, the 2016 Security & Fire Excellence Awards recognised the very best people, projects and processes that the security and fire sector offered. LWS, along with strategic partner Mitie Total Security Management; was awarded ‘Best Deployment of Lone Worker Technology’ for their work with Northumbrian Water Group. Diane Somerville, Health, Safety and Environment Consultant Team Leader at NWG commented: “Ensuring the safety and wellbeing of our staff is an extremely high priority for Northumbrian Water Group and it helps us attract and retain skilled employees. Feedback from staff on the new solution has already been overwhelmingly positive. Our employees are telling us that the system is easy to use, and we are delighted that we are delivering on our ongoing commitment to improving the quality of working life for our team.”
December – Contract renewals and Humberside Airport
Just as the seasonal festivities were beginning, several ‘early adopter’ clients renewed their contracts with LWS for another year. Amongst these were Ramsey & Chalmers, Schaeffler Automotive, The Authentic Food Company, and Coldbrook & Llanover.
2016 concluded with LWS winning a contract to support ground staff at Humberside Airport; an important passenger and freight hub for the North East.
So, that was the year that was, and here’s looking forward to an even more successful 2017.
Talk to Lone Worker Solutions today to find out how we can help to protect your whole team.
Contact Lone Worker Solutions and the Safe Hub team today
Call: +44-(0)161 885 2122
Post by George Stavrinidis
George is Chief Executive Officer of Lone Worker Solutions (LWS). He believes passionately that everyone should be protected and supported at work. George supports LWS clients to make sure they enjoy the most effective relationship with the team and maximise the effectiveness of their deployment of Safe Hub.
About Lone Worker Solutions
At Lone Worker Solutions, it’s our business to protect employees, managers and shareholders from the risks associated with working alone. This includes the potential hazards faced by staff who work by themselves, remotely, or out-of-sight or earshot of colleagues. When it comes to safety we don't believe in a ‘one-size-fits-all’ approach; instead, we tailor our solution to each organisation's exact needs.
About Safe Hub
Safe Hub is an award-winning BS8484:2016 Gold Certified package of emergency, buddy, proactive, reactive, broadcast and virtual barrier protection for lone workers. Safe Hub supports lone and remote workers on the widest possible array of devices including Android, Apple and Windows smartphones, BlackBerrys, standard mobiles, PCs, intrinsically safe devices, specialist personal safety devices and satellite phones.
This post has been updated to reflect recent changes and improvements to the naming of Lone Worker Solutions' platform and the safety features that it provides. Prior to 2018, Safe Hub was called LoneWorker Manager, Safe Check was called Heartbeat, and Group Alert was called Broadcast Messaging. These updates reflect advancements in the platform and help to improve end-user comprehension.