Safe Hub’s features: intuitive support for vulnerable staff

Each day of the year across every organisation, lone workers could be doing their job in hazardous environments, facing unpredictable situations, or operating out-of-sight of colleagues. Not only is it a legislative requirement to provide them with protection, but it’s a moral duty. Safe Hub, provided by Lone Worker Solutions, helps you be the best employer you can be.

Whether it’s emergency, buddy, proactive, reactive, broadcast or barrier protection, we’re here to support your lone workers. Should an accident happen, we can pinpoint the exact location of your worker and get assistance to them as quickly as possible. And we’ve even developed features which can keep them out of trouble in the first place.

Safe Hub can provide emergency assistance in a flash

In an emergency, the worker can signal a Red Alert by pushing a pre-set SOS button or icon to raise the alarm. This connects them instantly to the Alarm Receiving Centre (ARC), which operates around the clock with the latest voice and data communications technology. The ARC staff will identify the person and their location, and assess the required support, then direct the relevant emergency services to help.

There’s also Yellow Alert, which acts as a virtual buddy for lone workers. When entering a potentially hazardous environment, the worker leaves a voice message with the ARC, stating their location and the situation they’re in. If a Red Alert is then raised, ARC staff have more information about the situation, and can act even more quickly to direct suitable help to the lone worker.

“Already feedback has been positive… In particular, workers value the Yellow Alert feature; it makes a positive difference to users to know that when triggered the Yellow Alert is recorded and acknowledged.” - Thomas Berry, Health & Safety Manager, Calico Group

Safe Hub’s proactive feature keeps workers checking in

With Safe Check, you can send a voice, text or email message at pre-set intervals for workers who may be vulnerable foe an extended period. The message requests an identity code, which the individual can discreetly enter to signal that they are ‘OK’.

If the worker fails to respond within a set time-frame, the system alerts the ARC staff, who will attempt to contact the worker directly. If they do not succeed in making contact, the ARC will trigger an emergency response according to that worker’s individual escalation protocol.

Safe Hub offers reactive support for sudden events

The Worker Down feature uses motion sensors in mobile devices to monitor the movement of the handset and its orientation. Should the handset detect a sudden impact or change of direction, this could indicate a fall or other stress incident.

Worker Down then automatically raises an alert with the ARC. Staff will identify the worker’s location, using the device’s GPS. If the worker does not respond to contact from the ARC staff, then the ARC will dispatch emergency services to the location.

Safe Hub recognises that life is unpredictable

It’s a fact of modern life that many events may throw off the normal course of a working day, but more importantly could put workers in potential danger. With Group Alert, you can send critical alerts to workers in the event of an emergency, such as a terror alert, a natural disaster or extreme weather. You can target messages to specific individuals, pre-defined groups, or users who are within a given radius from a particular central point.

“Protection systems like this can’t prevent a problem from occurring. But when something does go wrong, it is comforting for staff to know that if they press a button, someone will be listening; they know that you are in trouble, and they know where you are.” – Garry Fisher, Corporate Health & Safety Manager, Essex County Council

Safe Hub’s fixed-site solution

For companies with extensive premises, or operating in a potentially hazardous sector, delivering lone worker safety is a particular challenge. Our patented Safe Beacon technology addresses this problem. On the one hand, Safe Hub limits the risks which lone workers face, by providing safety messages as soon as they enter particular areas within the premises. On the other hand, lone workers can alert Safe Hub if they get into difficulty within high-risk or restricted areas. The worker’s location can then be quickly pinpointed, and the appropriate emergency help can be immediately dispatched.

Contact Lone Worker Solutions and the Safe Hub team today

Post by Steve White

Steve is Chief Technical Officer at Lone Worker Solutions (LWS). He works closely with the technical development team and all LWS clients to ensure the effective deployment of Safe Hub. This guarantees the correct integration of Safe Hub with existing and legacy systems, its appropriate scalability, and the efficient operation of systems.

About Lone Worker Solutions

At Lone Worker Solutions, it’s our business to protect employees, managers and shareholders from the risks associated with working alone. This includes the potential hazards faced by staff who work by themselves, remotely, or out-of-sight or earshot of colleagues. When it comes to safety we don't believe in a ‘one-size-fits-all’ approach; instead, we tailor our solution to each organisation's exact needs.

About Safe Hub

Safe Hub is an award-winning BS8484:2016 Gold Certified package of emergency, buddy, proactive, reactive, broadcast and virtual barrier protection for lone workers. Safe Hub supports lone and remote workers on the widest possible array of devices including Android, Apple and Windows smartphones, BlackBerrys, standard mobiles, PCs, intrinsically safe devices, specialist personal safety devices and satellite phones.

Post update

This post has been updated to reflect recent changes and improvements to the naming of Lone Worker Solutions' platform and the safety features that it provides. Prior to 2018, Safe Hub was called LoneWorker Manager, Safe Check was called Heartbeat, and Group Alert was called Broadcast Messaging. These updates reflect advancements in the platform and help to improve end-user comprehension.