At Lone Worker Solutions, we’re committed to excellence and innovation in protecting all your lone and vulnerable workers. Our proprietary software platform, Safe Hub, provides a full range of features from emergency support to virtual barriers. Our award-winning support features can pinpoint the exact location of your worker and get assistance to them as quickly as possible if the situation requires it.
1. Emergency support: Red Alert
Red Alert helps lone workers in a crisis. Any time they feel at risk or in need of support, they simply select the Red Alert option on their device. This will immediately open a two-way call with highly trained staff at the Alarm Receiving Centre (ARC). The ARC operates 24/7/365, so the lone worker is guaranteed a response within seconds. However the worker interfaces with Safe Hub, they can easily access Red Alert. On specialist and dedicated devices, there is a prominent emergency button. And on the app, the Red Alert feature is triggered with a tap of the screen. The ARC staff use the initial seconds of the call for active listening, in the event that a vulnerable worker can’t speak freely. All calls are recorded, and these recordings are admissible as evidence in a court of law, for example in case of prosecution for an assault. Find out more about Red Alert.
2. Virtual Buddy: Yellow Alert
Yellow Alert lets a lone worker leave a voice message with task- or location-specific information anytime they enter a potentially hazardous situation. The message will be recorded along with their GPS location. If they then raise a Red Alert or cannot be contacted for any reason, the message will be accessed by operatives at the Alarm Receiving Centre (ARC). In an emergency, this recording can provide vital contextual information and save valuable time. Our app and many of our dedicated devices support Yellow Alert, at the tap of a screen or the touch of a button. Read more about Yellow Alert.We advise leaving as much clear and specific information as possible. Some examples of details which would be useful in an emergency include:
An alternative contact phone number.
The contact details for colleagues who are close by.
The time expected to complete a task and/or journey.
The floor and/or door number for a flat or office.
A multi-storey car park level or parking bay number.
Safe Check is a periodic welfare ‘check-in’ system directly managed by the lone worker. They simply confirm their welfare by replying to automated prompts at set time intervals. Safe Check can be easily enabled on our app, and many of our dedicated devices. The team member can select and amend the intervals, as needed to suit their working practices. At the end of the set interval, Safe Check will request a code from the worker. Once this is entered on the worker’s device or app, Safe Check resets and a new countdown interval begins. In the event that a worker doesn’t respond, the issue is flagged at the Alarm Receiving Centre (ARC). The personal escalation process for that worker is then triggered, whether it’s a call to a line manager or an immediate dispatch call to emergency services.
Many lone workers have Safe Check enabled throughout their working day. But it can be particularly useful at specific times. For instance, it’s ideal for a worker visiting a service user or customer at their home. For others, it will come into its own when they’re leaving the office late at night and walking to a car park, or driving in poor weather. The lone worker can also add additional information such as a postcode, in order to assist with locating them in an emergency. Find out more about Safe Check.4. Reactive support: Worker Down
Safe Hub uses the built-in motion sensors in mobile handsets and specialist devices to enable Worker Down. The hub then monitors the movement of the handset and its orientation. If, for example, the handset hasn’t moved for a length of time this could indicate that a lone worker requires emergency help, perhaps after a fall or incident. Worker Down then automatically raises an alert with the Alarm Receiving Centre (ARC). The operatives there will access the worker's GPS location and call the worker's phone to see if they're OK. In the event of a false alarm, the worker can simply advise the ARC to ‘stand down’. If ARC staff can’t contact the worker via their handset, they will automatically follow the next steps in the person's individual escalation procedure, and can quickly dispatch emergency services to the worker’s location. Read more about Worker Down.5. Broadcast function: Group Alert
Our Group Alert feature is a way to warn groups of lone workers of the hazards they might face – and how to avoid them. With Group Alert, managers can send critical alerts to workers in the event of an emergency. We developed this feature in response to demand from clients, including the US utility company, American Water. This feature is supported on our app and several of our dedicated devices.
There are plenty of circumstances when Group Alert comes into its own. For instance, there might be a terror alert or attack in a particular area. Another example would be a natural disaster, or an extreme weather event. Even though many lone workers may get to hear about extreme events via social media, our advanced communications technologies provide a faster way of getting a clear and consistent message through to them.
The strength of this feature is that it provides tailored messages. This means team leaders and line managers can take into account who their lone workers are, and where they might be. They can target messages to specific individuals or pre-defined groups, if there is a particular job function which is at risk from an event. Or they can limit the message geographically, by specifying users who are within a given radius from a particular central point. Read more about Group Alert.6. Virtual barrier: Safe Beacon
Safe Beacon communicates alerts between the Safe Hub management platform and Bluetooth-enabled beacons placed discreetly within buildings or structures. As soon as a lone worker approaches or enters an area monitored by Safe Beacon, an alert is sent to the worker and their line manager. This feature works seamlessly with our app and many dedicated devices, including most importantly our intrinsically safe devices.
The messages are completely customisable. They can communicate proactive safety warnings or dynamic risk notifications, such as exposure to an area being time-limited. And they can ensure that workers understand and acknowledge Health and Safety policies. These may indicate that specific Personal Protection Equipment (PPE) is worn, or that certain procedures regarding hazardous materials must be followed. Read more about Safe Beacon.
Intuitive for end-users
The features offer your lone workers exceptional functionality, whenever they need it and on whatever device is most convenient for them to use. Many of your lone workers will access our services through a phone, a laptop or a desktop. But for workers who aren’t in a position to use one of these to access help, we’ve developed a system which works on a suite of dedicated devices, to meet every scenario imaginable.
All these support features are simple for anyone to use, regardless of their technical ability. We offer full training to all end-users, and encourage new users to test the system so that they’re comfortable with each feature on the platform.
Flexible, easy to customise, simple to manage – and transparent in price
We know that there are many types of lone working, and that each organisation will have different needs. That’s why we pride ourselves on being able to offer a bespoke service to every client. We make sure that the features, devices and apps suit each individual end-user’s needs.
Utilising cutting-edge voice and data communications, our system is easy to use, simple to implement and convenient to manage. All of your users can easily be tracked, monitored and managed through an easy-to-use web-based management system.
What’s more, our transparent and straightforward pricing structure is aligned with user numbers and the level of protection that your organisation needs, based on individual risk assessments for each job role.
Don’t just take our word for it: accreditations, certifications, awards
Gold standards: we are one of the few service providers to be accredited BS8484:2016 Gold by the National Security Institute. This is the British standard code of practice for lone worker devices. And Mitec, our Alarm Receiving Centre (ARC), is accredited to NSI Quality Schedule BS5979 Gold Category II, the highest-possible rating.
Sector recognition: Our platform has received a Secured by Design Award, which is an initiative owned by the National Police Chiefs’ Council (formerly the Association of Chief Police Officers). The scheme calls for the installation of security products that meet police-approved standards in order to reduce crime through effective environmental design. We’re also certified by the British Security Industry Association.
Award-winning solutions: We were awarded ‘Best Deployment of Lone Worker Technology’ at the 2016 Security and Fire Excellence Awards, for our deployment at Northumbrian Water Group. This was jointly awarded to us and our strategic partner Mitie (which runs our ARC).
Post by George Stavrinidis.
Chief Executive Officer of Lone Worker Solutions (LWS). George believes passionately that everyone should be protected and supported at work. George supports LWS clients to make sure they enjoy the most effective relationship with the team and maximise the effectiveness of their deployment of Safe Hub.
About Lone Worker Solutions
At Lone Worker Solutions, our business is about protecting employees, managers and shareholders from the risks associated with working alone. This includes the potential hazards faced by staff who work by themselves, remotely, or out-of-sight or earshot of colleagues. When it comes to safety we don't believe in a ‘one-size-fits-all’ approach, instead we tailor our solution to each organisation's exact needs.
About Safe Hub
Safe Hub is an award-winning BS8484 2016 Gold Certified package of emergency, proactive and reactive protection for lone workers. Safe Hub supports lone and remote workers on the widest possible array of devices including Android, Apple and Windows smartphones, BlackBerry, standard mobiles, PCs, intrinsically safe devices, specialist personal safety devices and satellite phones.