Focus on Safe Hub features: Yellow Alert

Safe Hub offers a full range of features to cover all lone working scenarios. Using phone and computer apps or dedicated handheld devices, your lone workers can get help around the clock and throughout the year. The software connects lone and remote workers with highly trained operatives at a state-of-the-art Alarm Receiving Centre (ARC) to get them the help they need.

In this series of blogs, we’re going to be looking at how to make the most of some of these features. First up, we’re focusing on Yellow Alert.

Being Prepared: Yellow Alert

Yellow Alert provides a proactive element to our most commonly used emergency support feature. It lets a lone worker leave a voice message with task- or location-specific information anytime they enter a potentially hazardous situation. Their message will be recorded along with their GPS location. If that worker then raises a Red Alert, or cannot be contacted for any reason, the message will be accessed by ARC operatives. And in an emergency, the recording provides useful contextual information. As ARC operatives bypass 999 call centres, this saves critical time in directing emergency services to the scene.

Leaving a Yellow Alert message is simple

Lone workers access our services using a range of devices. For workers using our smartphone app, LoneWorker Manager functions seamlessly across Android, Apple and Windows and handsets. From the smartphone app, it’s really simple to activate Yellow Alert. The worker merely selects the Alert Call option, and briefly holds the HOLD DOWN FOR YELLOW ALERT button. For workers issued with a dedicated device such as our SOS Fob or ProtectMe, the process is equally easy. For example, on the SOS Fob, a lone worker merely has to press a secondary call button to leave a Yellow Alert message.

The more details, the better

Each of our clients will have their own internal risk processes, but for all of them the Yellow Alert is there to provide peace of mind. Once workers are set up with their device, they can leave Yellow Alert messages regularly as part of their daily working practices. These can be used as part of an organisation’s escalation process if that worker is considered to be at risk.

The lone worker can leave any information which might be useful in the event of an emergency. The details should be clear and as specific as possible. This might include a number where a worker can be contacted, or the contact details for colleagues who are with the worker or close by. A worker can specify the time expected to complete a particular task or journey. If visiting a client’s home or office, then they can leave details of the floor and door number for the flat or office. And if the worker is going to retrieve a car out of hours, they can leave details of a multi-storey car park level or car parking space number for instance.

What our customers say about this feature

‘Feedback has been very positive… In particular, workers value the Yellow Alert feature; it makes a positive difference to users to know that when triggered, the Yellow Alert is recorded and acknowledged’. Thomas Berry, Health & Safety Manager, Calico Group

Contact Lone Worker Solutions and the Safe Hub team today

Call: +44-(0)161 885 2122

Email info@loneworkersolutions.com

Website www.loneworkersolutions.com

Post by George Stavrinidis

George is Chief Executive Officer of Lone Worker Solutions (LWS). He believes passionately that everyone should be protected and supported at work. George supports LWS clients to make sure they enjoy the most effective relationship with the team and maximise the effectiveness of their deployment of Safe Hub.

About Lone Worker Solutions

At Lone Worker Solutions, it’s our business to protect employees, managers and shareholders from the risks associated with working alone. This includes the potential hazards faced by staff who work by themselves, remotely, or out-of-sight or earshot of colleagues. When it comes to safety we don't believe in a ‘one-size-fits-all’ approach; instead, we tailor our solution to each organisation's exact needs.

About Safe Hub

Safe Hub is an award-winning BS8484:2016 Gold Certified package of emergency, buddy, proactive, reactive, broadcast and virtual barrier protection for lone workers. Safe Hub supports lone and remote workers on the widest possible array of devices including Android, Apple and Windows smartphones, BlackBerrys, standard mobiles, PCs, intrinsically safe devices, specialist personal safety devices and satellite phones.