Safe Hub has features which protect and support lone workers in a wide range of real-world scenarios. This week we take a closer look at Yellow Alert, our virtual buddy feature.
While life can be unpredictable, there are certain situations when you can anticipate that things might be about to change. For instance, there will be times when lone workers know that they will soon enter a higher-risk environment. For those times, Yellow Alert will provide just the support that these lone workers need.
Our virtual buddy feature: how it works
Yellow Alert lets a lone worker leave a voice message with specific information anytime they encounter a potentially hazardous situation. It may be related to a task they are about to perform (for instance, a home visit to a potentially difficult client). It may be related to a particular location they are about to enter (such as a multi-storey car park late at night).
Whatever information they choose to share, the message will be recorded along with their GPS location. It’s like having a virtual buddy on hand, who listens to specific information that the worker chooses to provide.
If things do escalate, the more information the better
The message comes into its own if the lone worker raises a Red Alert, or cannot be contacted for any reason. As part of their escalation procedures, the message will be accessed by operatives at the Alarm Receiving Centre (ARC). In an emergency, this recording can provide vital contextual information and save valuable time.
The Safe Hub mobile app and many of our dedicated devices support Yellow Alert. At the tap of a screen or the touch of a button, the lone worker can easily leave a message. And they’ll receive acknowledgement that the message has been recorded.
Useful information that lone workers can leave
We always advise lone workers that they should leave as much clear and specific information as possible. Anything which can point to their location, or which will assist in finding them, could be helpful. Some examples of details which would certainly be useful in an emergency include:
An alternative contact phone number (for instance, a personal mobile number if they’re using Safe Hub on a work phone).
The contact details for colleagues who are close by (especially if they aren’t designated contacts for the lone worker).
The time expected to complete a task and/or journey.
The floor and/or door number for a flat or office.
A multi-storey car park level or parking bay number.
Yellow Alert in action
Our end-users appreciate the additional level of comfort that Yellow Alert provides. We’ve had plenty of positive feedback for the feature in our regular phone surveys of existing Safe Hub users.
As Thomas Berry, the Health & Safety Manager at Calico Homes, puts it:
“Already feedback has been positive; our team members have found the SOS Fob very easy to use. In particular, workers value the Yellow Alert feature; it makes a positive difference to users to know that when triggered the Yellow Alert is recorded and acknowledged.”
Contact Lone Worker Solutions and the Safe Hub team today
Post by Rob Gilbert
Rob is Chief Sales Officer at Lone Worker Solutions (LWS). He is responsible for introducing new clients to the benefits of Safe Hub, and ensuring their experience is straightforward, simple and truly effective. His consultative, customer-focused approach means our clients have full access to every possible resource to achieve lasting, best-of-breed solutions and service excellence.