Red Alert: emergency support and a virtual buddy all in one

Red Alert: emergency support and a virtual buddy all in one

Every employer should be protecting their lone workers from harm whenever and wherever they’re working. It’s the moral thing to do, and it’s backed by extensive health and safety legislation. But if the worst should happen, your lone workers need a way to summon help fast. That’s where Safe Hub’s Red Alert feature comes into its own.

Emergency help at the push of a button

We’ve carefully designed Red Alert to help lone workers in a crisis. They simply select the Red Alert option on their device, any time they feel at risk or need support. This immediately opens a two-way call with the Alarm Receiving Centre (ARC). The ARC operates 24/7/365, so the lone worker is guaranteed a response within seconds.

​Staff at the ARC are highly trained to deal with emergencies. The officer who answers the call has secure access to the worker's real-time GPS location and personal emergency escalation process. They are also able to access any Yellow Alert messages which the worker has left. This allows the ARC to direct emergency services straight to the lone worker, bypassing 999 call centres and saving critical time. And the worker can simply tell the ARC to ‘stand down’ in the event of a false alarm.

​Red Alert is a standard feature on all of our specialist devices and all of our apps. However the worker interfaces with Safe Hub, they can easily access Red Alert. On specialist and dedicated devices, there is a prominent emergency button. And on the app, a tap of the screen will trigger the Red Alert feature.

Red Alert: virtual buddy and active listening

Red Alert can also be used as a virtual buddy, should a worker feel at risk in particular circumstances. The ARC operative will stay on the call with a worker, until they are safely out of risk. For example, if they’re working late at night and are uncomfortable in a poorly lit car park, ARC staff can stay alert as they walk to their vehicle.

​Whatever the circumstances of the call, the ARC staff use the initial seconds for active listening. A vulnerable worker may not be able to speak freely, for instance if they’re under duress or in hiding. Under standard escalation procedures, ARC officers are authorised to dispatch emergency services when they establish this is the case. What’s more, all calls are recorded, and these recordings are admissible in a court of law. For example, in case of prosecution for an assault, these recordings may provide key evidence.

Contact Lone Worker Solutions and the Safe Hub team today

Post by Rob Gilbert

Rob is Chief Sales Officer at Lone Worker Solutions (LWS). He is responsible for introducing new clients to the benefits of Safe Hub, and ensuring their experience is straightforward, simple and truly effective. His consultative, customer-focused approach means our clients have full access to every possible resource to achieve lasting, best-of-breed solutions and service excellence.

About Lone Worker Solutions

At Lone Worker Solutions, it’s our business to protect employees, managers and shareholders from the risks associated with working alone. This includes the potential hazards faced by staff who work by themselves, remotely, or out-of-sight or earshot of colleagues. When it comes to safety we don't believe in a ‘one-size-fits-all’ approach; instead, we tailor our solution to each organisation's exact needs.