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Safe Check: proactive support when lone workers fail to respond



We’re hugely proud of the range of ways in which we provide lone worker safety through our Safe Hub system. Whatever the lone worker’s situation, we’ve got a safety feature to provide support in real-world scenarios. For many lone workers working off-site, what they really need is a proactive support feature which ensures appropriate action is taken if they fail to respond. That’s the job of our periodic welfare check system, Safe Check.

How Safe Check works

We’ve designed Safe Check to be as simple and intuitive as possible. Safe Check can be easily enabled on our app, and many of our dedicated devices. The beauty of this feature is that the lone worker directly manages the system. The team member can select and amend the time intervals, as needed to suit their working practices. And to confirm their welfare, the worker simply has to press a button or tap a screen to reply to automated prompts.

Here’s how the safety feature works. Once activated on the lone worker’s app or device, Safe Check starts an interval timer according to the individual settings for that worker. At the end of the set interval, Safe Check will request a code from the worker. Once the worker enters the code on their device or app, Safe Check resets and a new countdown interval begins.

In the event that a worker doesn’t respond, Safe Check automatically flags the issue as an alert at our Alarm Receiving Centre (ARC). The ARC operator will immediately begin to conduct a Dynamic Risk Assessment to determine if the lone worker is at risk. The operator will also verify the worker’s GPS location and access any relevant recent activity or Yellow Alert recordings to build a full picture of prevailing risk factors. Simultaneously, the system will send real time alert notification reports to designated contacts via email or text message. Should emergency services be required, an operator will contact local emergency services and liaise with first responders. The ARC stays on the line until they arrive at the incident location, when the ARC formally hands over and stands down.

Who needs a periodic welfare check

There are plenty of real-world scenarios where lone workers and their managers need to be assured of their ongoing safety. It may be a care worker visiting a range of clients in their homes throughout the day. It may be a property inspector sent to value a selection of different properties, only some of which may be occupied. Many lone workers have Safe Check enabled throughout their working day, to provide peace of mind that there is help on hand.

It can be particularly useful at specific times too. For some workers, Safe Check will come into its own when they’re leaving the office late at night and walking to a car park, or driving in poor weather. The lone worker can also add additional information, such as a postcode, in order to assist with locating them in an emergency.

Contact Lone Worker Solutions and the Safe Hub team today
  • Call: +44-(0)161 885 2122

  • Email info@loneworkersolutions.com

  • Website www.loneworkersolutions.com

Post by Steve White

Steve is Chief Technical Officer at Lone Worker Solutions (LWS). He works closely with the technical development team and all LWS clients to ensure the effective deployment of Safe Hub. This guarantees the correct integration of Safe Hub with existing and legacy systems, its appropriate scalability, and the efficient operation of systems

About Safe Hub

Safe Hub is an award-winning BS8484:2016 Gold Certified package of emergency, buddy, proactive, reactive, broadcast and virtual barrier protection for lone workers. Safe Hub supports lone and remote workers on the widest possible array of devices including Android, Apple and Windows smartphones, BlackBerrys, standard mobiles, PCs, intrinsically safe devices, specialist personal safety devices and satellite phones.


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