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Emergency situations, how to stop lone workers getting into trouble



Organisations around the world are increasingly facing a number of large-scale incidents each year that can affect the safety of employees. These incidents can take a variety of forms. A recent World Economic Forum report points to the increasing number of natural disasters prompted by climate change. Indeed, experts predict an increase in climate-related emergency situations. Warmer temperatures and high tides are resulting in more flooding, droughts, wildfires and hurricanes.

Meanwhile, the number of terrorist attacks has also risen in recent years. For instance in 2016, 77 countries were affected by terrorism, with European countries experiencing the greatest increase. And in 2018, there were nearly 1,650 terrorist attacks globally. Even if an attack doesn’t take place, terror alerts are common and can be highly disruptive. Less dramatically, transport systems are often subject to disruption, especially in densely populated urban areas.

For lone workers, such emergency situations can be particularly difficult to cope with. So what can organisations do to protect and manage lone working employees while maintaining their privacy? Safe Hub has a number of solutions which can help in the event of emergency situations.

Know where your lone workers are with GPS Locate

With our SOS Fob dedicated device, you can quickly identify where your lone workers are in the event of an emergency situation. Safe Hub captures the GPS location in real time. The GPS chipset in the device is accurate to 2.5 metres or less in normal conditions. This information can be used by operators at our Alarm Receiving Centre (ARC) to direct emergency services to the lone worker’s exact location. Many of our other devices and apps also utilise GPS technology to locate lone workers.

Group Alert in emergency situations

Our Group Alert feature is a way to warn groups of lone workers of the hazards they might face. By letting lone workers know of the risks and how to avoid them, we aim to stop them getting into trouble in the first place. Group Alert allows managers to broadcast warnings in the event of an emergency situation. In cases of extreme weather, incident or terror alert, managers can send critical alerts to workers. This feature is supported on our app and several of our dedicated devices.

We developed this feature in response to demand from clients, including the US utility company, American Water. Even though many lone workers may get to hear about extreme events via social media, our advanced communications technologies provide a faster way of getting a clear and consistent message through to them.

More importantly, managers can tailor their messages to teams or specific geographical areas. Team leaders and line managers can take into account who their lone workers are, and where they might be. They can target messages to specific individuals or pre-defined groups, if there is a particular job function which is at risk from an event. Or they can limit the message geographically, by specifying users who are within a given radius from a particular central point.

A single management portal for emergency situations

Whether your lone workers access Safe Hub via an app or a dedicated device, their system activity can be managed through one single interface. We can customise this for every client and each individual lone worker. The Safe Hub platform includes an easy-to-use web-based management system that supports an unlimited number of tailored staff profiles across multiple devices. Safe Hub allocates personal escalation and response protocols for each system user’s protection, according to their individual risk assessment.

We can activate or disable different protection and monitoring features as necessary, should an individual’s job function change. The system even allows for workers to have shared or pooled devices, to keep costs down and to offer maximum protection. But most importantly, in an emergency situation, Safe Hub can give you a snapshot of where lone workers are – so that you can support them as best you can, whatever may be happening in their location.

Contact Lone Worker Solutions and the Safe Hub team today

Post by George Stavrinidis

George is Chief Executive Officer of Lone Worker Solutions (LWS). He believes passionately that everyone should be protected and supported at work. George supports LWS clients to make sure they enjoy the most effective relationship with the team and maximise the effectiveness of their deployment of Safe Hub.

About Lone Worker Solutions

At Lone Worker Solutions, it’s our business to protect employees, managers and shareholders from the risks associated with working alone. This includes the potential hazards faced by staff who work by themselves, remotely, or out-of-sight or earshot of colleagues. When it comes to safety we don't believe in a ‘one-size-fits-all’ approach; instead, we tailor our solution to each organisation's exact needs.

About Safe Hub

Safe Hub is an award-winning package of emergency, buddy, proactive, reactive, broadcast and virtual barrier protection for lone workers. Safe Hub supports lone and remote workers on the widest possible array of BS8484:2016 Gold Certified devices, including Android, Apple and Windows smartphones, BlackBerrys, standard mobiles, PCs, intrinsically safe devices, specialist personal safety devices and satellite phones.


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