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Worker Down provides powerful response to slips, trips or falls


Worker Down, designed for any lone worker at risk of slips, trips or falls.

Periodically in our blog, we like to take a closer look at our Safe Hub lone worker safety features. This time around, we’re focusing on Worker Down, designed for any lone worker at risk of slips, trips or falls. It’s a reactive feature that responds to impacts, unexpected changes in position or lack of movement. By utilising powerful technologies to trigger agreed emergency escalation protocols, this could save a lone worker’s life.

How do we know about slips, trips or falls?

At the heart of Worker Down is a powerful yet simple technology. Safe Hub uses the built-in motion sensors in mobile handsets and specialist devices to enable Worker Down. The hub then monitors the movement of the handset and its orientation. If, for example, the handset hasn’t moved for a length of time this could indicate that a lone worker requires emergency help, perhaps after a fall or incident.

Worker Down then automatically raises an alert with the Alarm Receiving Centre (ARC). The operatives there have clear procedures for dealing with lone workers who’ve suffered slips, trips or falls. They will access the worker's GPS location and call the worker's phone to see if they're OK. In the event of a false alarm, the worker can simply advise the ARC to ‘stand down’. If ARC staff can’t contact the worker via their handset, they will automatically follow the next steps in the person's individual escalation procedure, and can quickly dispatch emergency services to the worker’s location. It’s no exaggeration to say that, by saving valuable time in dispatching emergency services, this could be the difference between life and death.

Who might suffer from slips, trips or falls?

For lone workers in certain sectors and job functions, slips, trips or falls represent particular risks. Take for instance a maintenance engineer for a utility company who’s up a ladder in a remote location. Closer to home, a construction worker who’s operating a crane could be especially vulnerable. Some job roles are less obviously at risk, but could suffer the consequences of slips, trips or falls. Even if they’re not up a ladder, anyone who is working alone in remote locations could fall. And even night security guards could trip during a walk around the property they’re looking after.

We’re also acutely aware that different job roles can involve different amounts of physicality. That’s why we can decrease or increase the sensitivity of the motion and shock sensors. This accommodates the specifics of the individual using the device or app to provide maximum levels of protection. Whenever we deploy Safe Hub with a new client, we look carefully at lone worker risk assessments to gauge all these elements.

Why we use the term ‘Worker Down’

Unlike some of our competitors, we recognise that slips, trips or falls can happen to anyone, whatever their gender. That’s why we call this feature ‘Worker Down’, and not ‘Man Down’. We’re able to focus on the individual who holds the job – not the traditional view of who that person might be. We provide the broadest possible range of gender-free protection on a variety of devices and apps. And with Worker Down, managers can rest assured that their lone workers will get the help they need, when they need it.

Contact Lone Worker Solutions and the Safe Hub team today

Post by Steve White

Steve is Chief Technical Officer at Lone Worker Solutions (LWS). He works closely with the technical development team and all LWS clients to ensure the effective deployment of Safe Hub. This guarantees the correct integration of Safe Hub with existing and legacy systems, its appropriate scalability, and the efficient operation of systems.


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