The Alarm Receiving Centre sits at the heart of Safe Hub

The Alarm Receiving Centre sits at the heart of Safe Hub

For lone worker safety systems to be effective, the facility which handles alerts will make all the difference in a crisis. A fast ‘first response’, accurate assessment, pin-sharp GPS, and rapid deployment of emergency services are all absolutely vital. It’s also critical that the alert response system perfectly matches the needs of an organisation and the lone workers they are protecting.

At Lone Worker Solutions our system is designed to be flexible, customisable and scalable. We work with the best-in-class Alarm Receiving Centres (ARC), all accredited to the highest level. Our trusted partners have designed and built state-of-the-art alert handling centres in each of the territories where we operate. And for larger organisations with in-house call centres, we can provide added levels of flexibility too.

Access to the best Alarm Receiving Centres in the world

Not all alarm receiving centres are created equal. The cost of building a fully certified ARC facility can exceed £6 million. And it’s vital to invest in back-up and secondary systems to ensure a seamless response service. Such back-up centres need to be ready to go live at the press of a button.

Many of our competitor lone worker protection providers handle alerts in-house, and some have built their own alarm response centres. But this necessarily builds in development restrictions. At Lone Worker Solutions, instead of building our own facility, we have chosen to partner with the largest and most technically advanced alarm response providers in the world.

Our ARC partners have developed state-of-the-art facilities and provide their services to private companies, public-sector organisations and national agencies. They offer unparalleled training for alert handling operatives and the most robust equipment. Our partners have achieved the highest levels of certification and accreditation and are committed to maintain their services at exemplary levels. Indeed, they operate to service level agreements (SLAs) that go beyond industry gold standards.

Triple redundancy at every Alarm Receiving Centre

Our approach ensures that our Safe Hub clients are never adversely affected by any outage or downtime. Importantly, all our ARC partners have invested in secondary sites that are as advanced and secure as their primary site. These secondary facilities provide offsite locations for replication of servers and staff relocation. This maintains service delivery with a minimum of disruption.

In the unlikely event of system failure at our usual ARC provider, we can use their back-up facility, designed to the same high standards as the first. In the even more unlikely event that their secondary facility malfunctions, we can simply flick a switch to use another of our other integrated providers. This alternative provider can offer alarm response to the same level until the issue is resolved. This is our promise of business continuity to our clients.

Local response for maximum effectiveness

As well as scalability and reliability, it’s vital for alert handling to respond to individual needs. We can tailor unique escalation procedures for every single one of our clients’ lone workers. We can deploy various of our Safe Hub safety features as necessary to meet the needs of a particular job holder. For instance, that means we can set escalation protocols if a worker is at particular risk of slips, trips or falls.

We can seamlessly connect to state-of-the-art local ARCs in each organisation’s country of operation. We do not route calls across multiple locations. We keep our solutions simple and effective. For example, an engineer working in New York City needs access to a US-based alarm response centre. His counterpart in London needs access to a UK-based responder. With our model of outsourcing to trusted alert response partners, this is what we deliver. Whether the emergency number is 999 or 911, we have strategic providers across the UK and US with direct access to emergency response.

For organisations with an in-house response centre, Safe Hub works too

We’re used to working with larger organisations that have well-established safety systems but are looking for a bespoke lone worker safety solution. For larger companies,, Safe Hub can easily be ported into an existing in-house response centre, if that’s preferable to using our trusted outsourced ARC partners. This is another key way in which Safe Hub’s service is differentiated from competitor systems.

Read our case study about how we delivered this option to American Water.

Whether a company chooses to deploy Safe Hub using our partner Alarm Receiving Centres, or their own in-house response centre, we provide excellent service. With our unrivalled flexibility, we can ensure help arrives in the fastest possible time when lone workers need it.

Contact Lone Worker Solutions and the Safe Hub team today

Post by George Stavrinidis

George is Chief Executive Officer of Lone Worker Solutions (LWS). He believes passionately that everyone should be protected and supported at work. George supports LWS clients to make sure they enjoy the most effective relationship with the team and maximise the effectiveness of their deployment of Safe Hub.