There’s a lot of uncertainty in the world today. One definite development is that the phrase ‘agile working’ has never been more apt than it is now. The UK government is still encouraging people to work from home where possible, even after coronavirus restrictions were partially lifted on 13 May. With so many lone workers at home, many organisations are deploying lone worker safety systems to protect them while they’re on the job. And even after lockdown definitively ends, a good proportion of workers will continue to spend at least part of their working week at home. In this blog, we’re taking a closer look at how Safe Hub can provide home lone workers with customised lone worker safety, now and into the future.
Tailoring Safe Hub for customised lone worker safety
Safe Hub has been designed specifically with flexibility in mind. Home lone workers can access Safe Hub through the smartphone app or a dedicated lone worker safety device. Whatever the format, they have a range of powerful safety features at their fingertips. The great advantage of Safe Hub is that we can tailor it to fit in with the needs of individual home lone workers – as well as their colleagues and managers.
Let’s look at a few examples of how we can meet an individual’s safety needs while they’re working from home. And looking to the future, it’s worth bearing in mind that we can build in flexibility to cope with various working styles throughout an individual’s workday.
Example 1: Worker Down sensitivity
We’re very proud of the technology that sits behind our reactive Worker Down safety feature. By using motion and shock sensors embedded in handsets or other devices, we can tell if a worker may have suffered an impact or have been incapacitated by an accident. But this can lead to problems. Particularly for home lone workers, it can be difficult to remember to move as often as they should. This could lead to frequent false alarms if a device detects no movement over a prolonged period. By adjusting the sensitivity of the Worker Down feature, we can take into account the likely movements of a home lone worker and avoid those false alarms.
Example 2: Training needs
We know that different individuals respond to different training methods. That’s why we’ve developed a suite of training materials. If newly at home workers need basic or refresher training on how to use Safe Hub, we can provide a bespoke mix of what works for them. Obviously, face-to-face training sessions are currently unavailable during the lockdown. However, our proprietary Knowledge Base e-learning module can provide all our other materials as normal. Whether it’s YouTube videos or soft-copy instruction manuals, we’ll get home lone workers fully up-to-speed and able to make Safe Hub part of their everyday work practice.
Example 3: Tailored escalation profile
Each individual home lone worker needs a tailored profile of emergency contacts and escalation protocols. We can include a colleague or manager in the escalation chain if a lone worker has triggered an alert and let them know the progress. If any details change, we can respond quickly as our service desk is available 7 days a week. From the perspective of managers, too, we can tailor Safe Hub to fit their needs via the information we deliver through the Safe Hub portal. We can customise their access to provide them with the precise data that they need about their home lone workers.
Group Alert provides an extra future-proof level of customisation
One of our lone worker safety features is all about customisation: Group Alert. We developed this for one of our clients who was looking for a way of warning its workers in the event of a public emergency. As it was such a success, we integrated it into Safe Hub as a standard feature. By targeting particular groups of workers by location or job function, managers can disseminate key messages to everyone who needs to know particular information. It’s often useful for telling workers about natural disasters, extreme weather, or terror threats. During the lockdown, it can be used as a way of boosting morale. And looking to the future, as workers are likely to work more flexibly, Safe Hub can respond to an individual’s working styles. We’ll provide customised lone worker safety by ensuring that Group Alert messages reach them wherever they’re working.
The future’s uncertain for workspaces and agile working. It’s likely that the experience of lockdown will accelerate many organisations’ plans to be more flexible with their adoption of digitisation. That means that more and more workers will spend at least part of their week as home lone workers. And Safe Hub is on hand to provide them with customised lone worker safety, wherever they may find themselves during their working day. #HomeLoneWorkers #WorkerDown #SafeHubTraining #CustomisedSafety #LoneWorkerSafety
Contact Lone Worker Solutions and the Safe Hub team today to find out more about customised lone worker safety for home lone workers with Safe Hub.
Post by Rob Gilbert
Rob is Chief Sales Officer at Lone Worker Solutions (LWS). He is responsible for introducing new clients to the benefits of Safe Hub, and ensuring their experience is straightforward, simple and truly effective. His consultative, customer-focused approach means our clients have full access to every possible resource to achieve lasting, best-of-breed solutions and service excellence.