For lone workers at home, Safe Hub provides an easy to use safety solution

The Safe Hub smartphone app is easy to use
The Safe Hub smartphone app is easy to use

The UK coronavirus lockdown continues, in an effort to stop the spread of the Covid-19 disease and reduce the burden on the NHS. And one of the government’s clear messages is that people should continue to work at home where possible. As we’ve mentioned in our blogs previously, this presents a range of problems for employers to ensure the health, safety and wellbeing of their lone workers at home. We’re on hand to provide an easy to use safety solution for workers at home: Safe Hub.

The Safe Hub smartphone app provides all our safety features

Safe Hub is our gold standard lone worker safety system that provides a range of features to cover every lone working risk scenario. With emergency, buddy, voice memo, proactive, reactive, GPS locate, virtual barrier and broadcast support, we get the right sort of help to lone workers when they need it. For lone workers at home, the Safe Hub smartphone app is particularly useful. Working seamlessly across all smartphone operating systems, and on all mobile networks and over broadband and Wi-fi connections, the app is easy to use for everyone.

There are three of our Safe Hub safety features which are particularly relevant for lone workers at home. With Red Alert, lone workers can actively trigger an emergency alert if they’re in trouble. Safe Check allows lone workers to confirm their welfare periodically, and they’re proactively in control of setting intervals for when they check in. And with Worker Down, Safe Hub offers reactive help for lone workers who may have slipped, tripped or fallen.

Lone workers at home can trigger a Red Alert for emergencies

Red Alert is the emergency safety feature that helps lone workers in a crisis. If they feel at risk or need support, they simply select the Red Alert option on their device. This will immediately open a two-way call with highly trained staff at the Alarm Receiving Centre (ARC). The ARC operates 24/7/365, guaranteeing a response in seconds. The ARC officer has secure access to the worker's personal emergency escalation protocol and real-time GPS location, confirming their home address. This lets us direct emergency services straight to the worker, bypassing 999 call centres and saving critical time. If there is a false alarm, the worker can simply tell the ARC to stand down.

An easy to use welfare check-in service with Safe Check

Safe Check is our periodic welfare ‘check-in’ system directly managed by the lone worker. They simply confirm their welfare by replying to automated prompts at set time intervals. Lone workers at home can easily enable Safe Check on our app and many of our dedicated devices. Lone workers can select and amend the intervals, as needed to suit their working practices. At the end of the set interval, Safe Check will request a code from the worker. Once this is entered on the worker’s device or app, Safe Check resets and a new countdown interval begins. If a worker doesn’t respond, the issue is flagged at the ARC. The personal escalation process for that worker is then triggered, whether it’s a call to a line manager or an immediate dispatch call to emergency services. And dealing with a false alarm is equally simple: the worker simply tells the ARC that they’re OK.

The reactive Worker Down covers incapacitation of lone workers at home

Safe Hub uses the built-in motion sensors in mobile handsets and specialist devices to enable Worker Down. The hub then monitors the movement of the handset and its orientation. If, for example, the handset hasn’t moved for a length of time this could indicate that a lone worker requires emergency help, perhaps after a fall or incident. Alternatively, a sudden jolt or change in elevation or orientation could indicate a fall. Worker Down then automatically raises an alert with the ARC.

The ARC operatives will access the worker's GPS location and call the worker's phone to see if they're OK. In the event of a false alarm, the worker can simply advise the ARC to ‘stand down’. If ARC staff can’t contact the worker via their handset, they will automatically follow the next steps in the person's individual escalation procedure and can quickly dispatch emergency services to the worker’s home. What’s more, we recognise that lone workers at home may move less than they ideally should. We can decrease the sensitivity of the safety feature, to avoid false alarms if the smartphone doesn’t move for a length of time.

Safe Hub plays its part in helping people to work at home

We are very happy to provide access on a low-cost, fully flexible, rolling monthly basis to support staff who would not historically have been remote or lone workers. Workers’ details can be added or deleted as and when required, without incurring any additional set-up or admin costs. As noted above, lone workers at home using the smartphone version of the app can have access to all Safe Hub’s safety features. And we have equally easy to use versions of the app with functionality for standard mobile phones, laptops and desktops too

We want to support the UK government in their efforts to get people working at home where possible. At the same time, we recognise that employers need to make it as easy as possible for people to stay at home to work. We want to support all lone workers at home. And with Safe Hub, the easy to use lone worker safety system, we’re confident that we’re doing our bit to help. #HomeLoneWorkers #RedAlert #WorkerDown #EasyToUse #LoneWorkerSafety

Contact Lone Worker Solutions and the Safe Hub team today to find out more about the Safe Hub smartphone app for lone workers at home.

Post by Henry Robinson

As an Account Manager at Lone Worker Solutions (LWS), Henry introduces new clients to Safe Hub, our award-winning system to protect and monitor lone workers. Safe Hub is a package of emergency buddy, proactive, reactive, broadcast and virtual barrier protection for lone workers. The system supports lone and remote workers on the widest possible array of BS8484:2016 Gold Certified devices, including Android, Apple and Windows smartphones, BlackBerrys, standard mobiles, PCs, intrinsically safe devices, specialist personal safety devices and satellite phones.