Whatever the job, lone workers face a range of risk scenarios in their everyday work practice. In the course of an average day, all those risks are adequately mitigated or don’t even come to light in the first place. But from time to time, lone workers need urgent help. Whether it’s dealing with a non-compliant customer or an unfortunate accident, a lone worker safety system needs to get the basic responses right. With Red Alert from Safe Hub, lone workers in a crisis can be confident of getting an emergency response as soon as they need it.
Linking workers to an Alarm Receiving Centre for emergency response
Red Alert supports lone workers who are in a position to signal for help, so they can get an emergency response. If they feel at risk or need urgent support, they just select the Red Alert option on their device. This will immediately open a two-way call with highly trained staff at an Alarm Receiving Centre (ARC). All our ARCs operate 24/7/365, guaranteeing an initial response in seconds.
The ARC officer has secure access to the worker's real-time GPS location and their personal emergency escalation process. ARC staff use the initial seconds of the call for active listening and can identify if a vulnerable worker may not be able to speak freely. All calls are recorded; these recordings are admissible as evidence in a court of law, for example in case of prosecution for an assault. Once the ARC officer has started their dynamic risk assessment, they’ll evaluate the next steps to take. The ARC can activate a Level 1 response, directing emergency services straight to the worker and bypassing 999 call centres to save critical time.
A virtual buddy whose time is never wasted
Red Alert is also useful as a virtual buddy. The ARC operative will stay on the call with a worker, should they feel at risk. For example, if they’re working late at night and are uncomfortable in a poorly lit car park, ARC staff can stay alert as they walk to their vehicle. Even if they don’t require an emergency response, ARC operatives are providing valuable support to lone workers in crisis.
If there’s a false alarm, the worker doesn’t have to worry that they’ve wasted the emergency services’ valuable time. They can simply tell the ARC to stand down, and the ARC officer will close off the incident report. We’ll log false alarm incidents and report on those with our clients. If necessary, we can identify where workers may need further training or where alarm sensitivity needs to be altered.
Fitted as standard for all those out-of-the-ordinary events
Whichever device or app lone workers use to access Safe Hub, each and every one of them has Red Alert fitted as standard. At the touch of a smartphone screen or the press of a device’s emergency SOS button, they’ll be connected to our ARC whose staff can deal with their emergency. For customer-facing staff where discretion is a plus, wearable devices all feature a prominent SOS button which triggers the Red Alert. With satellite devices, the ARC can pin down the location of lone workers who’ve triggered a Red Alert even when phone signal is intermittent or non-existent. And in hazardous environments where standard mobile phones would risk causing a spark, lone workers can use our intrinsically safe devices to signal for an emergency response.
Of course, Safe Hub has a range of other useful safety features for lone workers in different risk scenarios. But for lone workers in a crisis who are able to signal that they need help, Red Alert gets them the support they need. Sometimes, it really is a matter of life and death.
Contact Lone Worker Solutions and the Safe Hub team today to find out more about how Red Alert helps lone workers in need of emergency response.
Post by Georgia Parsons
Georgia is an Account Manager at Lone Worker Solutions (LWS). She introduces new clients to Safe Hub, our award-winning system to protect and monitor lone workers. Safe Hub is a package of emergency, buddy, proactive, reactive, broadcast and virtual barrier protection for lone workers. The system supports lone and remote workers on the widest possible array of BS8484:2016 Gold Certified devices, including Android, Apple and Windows smartphones, BlackBerrys, standard mobiles, PCs, intrinsically safe devices, specialist personal safety devices and satellite phones.
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