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Protecting home working lone workers means knowing their data is safe with us


Safe Hub processes and protects the personal data of home working lone workers

The coronavirus crisis has (temporarily) changed the way that most people work in the UK. More and more organisations are having to ensure that their employees are working safely in their own homes. Whether that’s physical safety, health and wellbeing, or cybersecurity on a workplace IT server, there’s a lot to consider. For employers serious about protecting workers who may not be used to working at home, we have all the answers. And with Safe Hub’s lone worker safety system and our fully managed service approach, we won’t be adding any further administrative burden.

Our support team can rapidly process new home workers

For Safe Hub to work effectively, we need to hold potentially sensitive information about our clients’ lone workers. This is so that we can establish escalation protocols in the event of a worker raising an alarm. This may include such information as medical conditions and family relationships, in order that any emergency response is appropriately tailored to the individual in question. We also need to make sure that personal data is regularly updated in the event of changed circumstances. That way, our escalation protocols can provide the appropriate help at the appropriate times.

We set great store in our fully managed service approach, to minimise the administrative burden on our clients. Through system integration, we can seamlessly implement procedures to automate tasks such as database management, making it simple to capture data for newly at home lone workers. Our service desk can process any changes to data (including joiners, leavers, or amended details) within hours. For newly at home workers, we would recommend that they use the Safe Hub app, our intuitive, user-friendly app which works on a range of devices. Our support team will also ensure that training materials are available for all new Safe Hub users.

Our certified servers and systems are fully operational

Providing a lone worker safety system comes with a lot of responsibility. We ensure that we hold data securely, and that our systems are invulnerable to cyber attack. Lone Worker Solutions holds a Cyber Essentials certificate, demonstrating that we have technical controls in place to protect ourselves against such attacks. Operated by the National Cyber Security Centre (NCSC), Cyber Essentials encourages organisations to adopt good practice in information security. Our specialist security supplier undertakes regular platform penetration tests, independently verify our Cyber Essentials certificate, and provide and monitor our web application firewall. We use an industry-leading software vulnerability scanner, so we’re constantly alerted to the latest threats and vulnerabilities.

As well as Cyber Essentials security controls, we have robust data privacy processes to ensure strict compliance with GDPR and ISO27001 . The Safe Hub portal which holds customers’ user data resides in a secure, UK-based, ISO27001-compliant data centre. All the data is protected via clustered firewalls, Microsoft System Centre Endpoint Protection and Web Application Firewall. And our processes for data back-up are equally robust. We keep three months of backups to allow us to restore to a previous data point if required.

Safe Hub ensures safety, health and wellbeing for home workers

Of course, home working is typically low risk compared to other lone working roles. However, any person working without supervision or out of eyesight or earshot of colleagues is deemed to be ‘lone working’. Employers need to ensure the safety and wellbeing of home workers, not least to comply with health & safety legislation. The Safe Hub lone worker safety system has the broadest possible range of supported safety features. Whether it’s emergency assistance in a crisis, or reactive Worker Down support after a fall, Safe Hub keeps lone workers covered. And managers can get consistent safety messages out to their home working staff using Group Alert. This avoids important information getting lost in chat traffic on social media platforms.

For existing customers who are supporting more lone workers at home during coronavirus containment, we have a special offer. We’re providing a low-cost, fully flexible, rolling monthly upgrade for the Safe Hub App to cover all newly at home lone workers. The smartphone version of the app will have access to all Safe Hub’s safety features, so that home working lone workers are covered for every eventuality. And we have versions of the app that work on standard mobiles, Blackberrys, desktops and laptops too. Safe Hub can be configured for the phone or mobile device which workers already use, making it the cheapest option compared to specialist devices.

Business as usual for Lone Worker Solutions

We can’t help organisations directly with the security of their own IT network. Hopefully, in-house security experts can do that, even if they themselves are working from home. But for our clients, we can make sure that we know who all the home working lone workers are. And we can keep tabs on how to help them and who to contact if we’ve provided assistance. What’s more, we guarantee to keep all their personal data safe and secure. For us, that’s business as usual.

UK Government

Coronavirus (COVID-19): UK government response

COVID-19: Guidance for employers

NHS UK

Coronavirus (COVID-19)

World Health Organisation (WHO)

Getting your workplace ready for Covid-19

Health & Safety Executive

Coronavirus (COVID-19): latest information and advice

Contact Lone Worker Solutions and the Safe Hub team today to find out more about how we process and protect personal data and escalation protocols for home working lone workers.

#HomeWorkingLoneWorkers #CyberEssentials #FullySupported #LoneWorkerSafety


Post by Steve White

Steve is Chief Technical Officer at Lone Worker Solutions (LWS). He works closely with the technical development team and all LWS clients to ensure the effective deployment of Safe Hub. This guarantees the correct integration of Safe Hub with existing and legacy systems, its appropriate scalability, and the efficient operation of systems.

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