In the current climate, employers have many understandable concerns about protecting their lone workers. While they can make workplaces Covid-safe, they can’t always do the same when their employees are working remotely. At the best of times, health and safety risks for lone and remote workers need mitigating. That’s where the Safe Hub lone worker safety system comes into play. But all too often, the take-up of lone worker safety systems is held back by a lack of understanding, familiarity, or trust. This blog serves as a reminder of how we go about building all of these through Safe Hub training.
What can go wrong in the world of lone worker safety
We often talk to potential clients who are unhappy with their existing lone worker safety system. Overly complicated devices or procedures mean that lone workers feel uncomfortable accessing support. In some instances, lone workers view their safety system as a means of management monitoring them; they effectively think it’s a case of ‘big brother watching’.
Our approach with Safe Hub is different. We pride ourselves on making our devices and apps easy to use. Our focus on training means that lone workers get to understand the system – and where their managers are coming from in deploying it. Rather than big brother, we aim to ensure that lone workers think of Safe Hub as a good friend with fast access to the emergency services.
Value-for-money with the gold standard Safe Hub
We provide a multi-faceted training package at the initial roll-out phase of any Safe Hub contract. Training is one of the key areas in which we can deliver value to clients, as we aim to overcome the fear barrier for lone workers in adopting a new lone worker safety system. We provide simple-to-use Safe Hub lone worker safety devices and apps that require no prior technical knowledge. We take time to ensure every user becomes comfortable with all the available safety features. That way, lone workers can then make Safe Hub part of their everyday safety practice at work.
The main focus for our training is end-users of the Safe Hub system, i.e. the lone workers issued with devices and apps. We provide separate training sessions in how to use the Safe Hub portal for managers or ‘super-users’. They can then review team activity and generate management reports as needed.
What’s more, our fully managed service approach means that our clients’ staff need not focus on administrative tasks such as uploading new joiners’ details. However, we provide full training for such elements if it’s preferable that these tasks are undertaken in-house. Again, we believe this provides value for money for clients as they can get useful information from the system when they need it.
Safe Hub training at the lone worker’s own pace
We use a variety of training methods, although in the current situation with the pandemic, our main focus is online training. Indeed, we were able to deploy Safe Hub for 2,500 lone workers at a local government client in Scotland even during the height of lockdown in March 2020.
We recognise that boosting the skills of every single lone worker means tailored messaging. Therefore, we can include contextual usage scenarios based on their individual role within the organisation as part of the training process. During implementation, we provide a customised system-generated welcome email to each lone worker, which includes:
A secure link to our proprietary e-learning module, Knowledge Base. This enables effective, measurable online training and engagement for Safe Hub end-users.
Links to online videos accessible via YouTube. (Alternatively, or additionally, we can upload these tutorials onto any intranet which our clients operate).
Customised online user guides for each device and Safe Hub app.
Once they have completed their initial training, we undertake to call individual lone workers to assess their competency in using devices and apps. We check in with them that they are comfortable with our training approach. Information from these calls is recorded and captured to enable ongoing best practice and continual improvement.
Safe Hub training working with other training and skills
We always make sure that Safe Hub training fits in with lone workers’ other skills. That’s where our contextual usage scenarios come into play. Take for instance a client-facing NHS lone worker. They may have to deliver unwelcome information and/or sensitive or bad news. Their existing personal safety training will incorporate simple and practical measures to keep them safe. For instance, they might have learnt how to dynamically assess risks so they can respond to clinically related challenging behaviour.
More broadly, beyond training, lone workers need enabling and empowering to take a greater degree of responsibility for their own safety and security. This will include using a lone worker safety device when they need help. Our aim is to get every single lone worker covered by Safe Hub to be actively using the system, so that they’re safer in their everyday work. And it also means that our clients get better value for money from a gold standard service that puts lone workers first.
Contact Lone Worker Solutions and the Safe Hub team today to find out more about the Safe Hub training package which aims to make the system part of everyday safety practice.
Post by Rob Gilbert
Rob is Chief Sales Officer at Lone Worker Solutions (LWS). He is responsible for introducing new clients to the benefits of Safe Hub, and ensuring their experience is straightforward, simple and truly effective. His consultative, customer-focused approach means our clients have full access to every possible resource to achieve lasting, best-of-breed solutions and service excellence.
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