Safe lone working in the services and technology sectors

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Professional services, information technology and science

 

A total of 1.1 million people was employed in financial and professional services in the UK in 2015, with an increasing number of technical roles such as IT support. Evermore employees in this sector spend at least some of their week working alone, remotely or without ready access to colleagues. For all types of lone working in this sector, Safe Hub offers protection whenever it’s needed.
 

Working a night shift

The sectors that never sleep
 

There are many instances where workers in the sector might work alone. Take a scientist working a night shift in a blood laboratory. They may be at risk of accidents in the lab, such as needle-stick injuries. And they could be particularly at risk when entering or exiting the premises, especially if there are drugs on-site or if the work that they are doing is perceived to be controversial.


In an emergency, the scientist can trigger an emergency Red Alert. This puts them in direct contact with the Alarm Receiving Centre (ARC), who can use GPS Locate to direct the police to their precise location. For proactive support, the scientist can confirm their welfare at agreed intervals using Safe Check, by responding to automated prompts.
 

Image by National Cancer Institute

Controlling access

For technical and scientific activities, one of the main considerations will be restricting access to particular areas of a building, for instance near hazardous materials or where radiation risks are raised.

The UK’s Control of Substances Hazardous to Health (COSHH) legislation covers many materials used in this sector.

Our patented Safe Beacon virtual barrier technology provides an ideal solution. It supplies the lone worker with dynamic risk notifications in a restricted area and offers emergency support if they should get into trouble.
 

Customer-facing

 

Workers in companies offering debt collection services will frequently work alone and with distressed individuals. For instance, lone workers in payments collection teams work directly with customers in potentially high-risk situations.

Whether they’re working remotely and visiting clients at home, or out-of-sight of colleagues in an office environment, there is the risk of clients becoming aggressive or threatening.

Safe Hub can provide these lone workers with the level of support which they need as soon as they need it.
 

Late and alone

 

Office workers such as paralegals or management consultancy staff may occasionally need to stay late in the office to finish a piece of work.

As well as offering them the chance to check in to confirm their welfare, employers need to recognise the potential risks which these workers face when exiting a building.

Even if individuals don’t often work late, it may be that across a whole team over the course of the year there are several worker days spent working alone or during anti-social hours. Given Safe Hub’s flexibility, and the fact that workers can share devices, they can be protected whenever they need to be.
 

ALARM RESPONSE

Essex County Council

From trading standards officers to isolated librarians

As one of the UK's biggest local councils, Essex County Council (ECC) employs some 9,000 staff. ECC has established a risk-based health and safety profile for each lone working staff role. The highest-risk roles cover staff working directly with residents and businesses such as trading standards officers, social workers, park wardens, and even librarians in some of the county’s smaller facilities. ECC’s Health & Safety Board selected Safe Hub’s SOS Fob as their preferred personal safety device.

READ THE FULL CASE STUDY

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