From gold standard accreditation to values that count

 

About Lone Worker Solutions

Your partner for lone worker monitoring and protection

 

At Lone Worker Solutions, it's our business to protect employees, managers and shareholders from the risks associated with working alone. This includes the potential hazards faced by staff who work by themselves, remotely, out of sight or earshot of colleagues, or who are in customer-facing roles.

 

When it comes to safety we don't believe in a ‘one-size-fits-all’ approach. Instead, we tailor our solution to each organisation's exact needs. We analyse lone working scenarios and risk assessments and then recommend the best solutions.

Our proprietary platform, Safe Hub, provides comprehensive features and support including emergency, buddy, reactive, proactive, broadcast and virtual barrier functions. The system works across the widest possible range of devices and apps. So you can be sure there is a perfect fit for each and every one of your lone workers.

Acquisition by Totalmobile

In July 2020, Totalmobile completed its acquisition of Lone Worker Solutions (LWS). This is a very exciting development in the future of the company. Attracting a business of Totalmobile’s calibre and record is testament to what LWS has achieved in relation to success, reputation, and product quality over recent years. Totalmobile, based across Belfast, Derbyshire and Suffolk, is the largest independent provider of Field Service Management software in the UK.

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Our values

There's more to business than the bottom line

 

Collaboration

We treat every deployment of our customised lone worker safety system as a partnership with our clients.

#CustomisedSafety

Responsiveness

We tailor our fully managed service to integrate with existing policies and everyday safety practice.


#FullySupported

Simplicity

We put lone workers first by designing an easy-to-use system, and we train them in making it part of their everyday safety.

#EasyToUse

Value creation

We guarantee a fair deal to every client by constantly reviewing and revising the technology at the heart of our system.

#LowestTotalCost

Service excellence

We strive to make every deployment of our lone worker safety system a case study in best practice.


#GoldStandard

 

Accreditations and certifications

Along with providing an award-winning system, Lone Worker Solutions is fully accredited to the highest industry standards for the provision of lone worker services.

NSI Gold

The National Security Inspectorate (NSI) has approved Lone Worker Solutions for BS8484:2016 Gold, the British Standard Code of Practice for the provision of lone worker device services, under its Guarding Gold scheme.

 

Mitec, our Alarm Receiving Centre (ARC) partner is approved to NSI Quality Schedule BS5979 Gold Category II.

Secured by Design

Lone Worker Solutions has received the coveted Secured by Design (SBD) award and is a SBD member company. SBD is the official UK police flagship initiative which aims to reduce crime through effective design of physical security and processes.

 

The scheme calls for the installation and deployment of security products that meet police-approved standards.

BSIA 8484:2016

The UK’s Code of Practice relating to the 'Provision of lone worker services' governs the British Standard, BS 8484.

 

The British Security Industry Association (BSIA) has certified Lone Worker Solutions to the BS8484:2016 quality standard in the categories of Lone Worker Service Supplier and Lone Worker Device/Application.

Cyber Essentials

Lone Worker Solutions holds a Cyber Essentials certificate, demonstrating that we have technical controls in place to protect ourselves against cyber-attacks.

 

Cyber Essentials is a government-backed, industry-supported scheme which aims to encourage organisations to develop cybersecurity systems.

 

Channel partners

Work with us to help protect your clients
 

Lone Worker Solutions works closely with channel partners to help provide Safe Hub to their customers and clients. We provide full training, sales and technical support.


Channel partners include both 'introducers' and 'resellers'. To find out more please contact our Chief Sales Officer, Rob Gilbert.

 

Lone Worker Solutions takes all commercial relationships seriously and vets potential partners to ensure they meet our high standards of customer care and service efficiency.
 

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Brexit statement

Seamless lone worker protection, whatever the post-Brexit future holds

 

The UK formally left the European Union on 31st January 2020 and is now in a transition period that ends on 31st December. For individual businesses, there remains uncertainty about how the final shape of Brexit will affect them. In 2021, there will certainly be new trade and travel arrangements, although it’s not yet clear what the precise customs rules will be. Here at Lone Worker Solutions, we’re aware how this uncertainty might be affecting the organisations we work with – and their lone workers.
 

Brexit or not, it’s business as usual

We wanted to take this opportunity to reassure our existing and prospective clients that for us, it will be business as usual from 2021 onwards. Access to Europe’s Galileo public GPS signal and GSM technologies will remain unaffected due to treaty obligations. Our Alarm Receiving Centres (ARCs) have robust business continuity plans in place, which means that they will operate as normal come what may.
 

We’ll continue to meet General Data Protection Regulation (GDPR) requirements, which have been incorporated into UK law already. For some organisations, the prospect of the UK becoming a third country for data protection purposes may cause problems. At Lone Worker Solutions, all our clients’ data is stored here in the UK, so there are no cross-border data flows.
 

We’re also able to reassure new customers that we can maintain the supply of customer orders at agreed prices. We’re taking the necessary steps to ensure an uninterrupted supply of our dedicated lone worker devices. Due to the nature of our supply chains, we are able to maintain direct communication with our key suppliers. That way, we will ensure uninterrupted component supply.
 

Keeping lone workers safe in post-Brexit Britain

Whatever happens with Brexit in the longer term, lone workers can rely on us to provide them with protection and support when they need it. We know that for many lone workers, Safe Hub apps and devices have become part of their everyday health and safety practice. They can rely on us to continue to provide our full range of emergency, buddy, reactive, proactive, barrier and broadcast functions with pin-sharp location accuracy. We’ll continue to protect them whenever they’re at work – and to stop them getting into trouble in the first place.

 

Totalmobile completes acquisition of Lone Worker Solutions to strengthen their market-leading Field Service Management offering | Read More

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Call: +44 (0)161 885 2122

2C Crown Business Park, Cowm Top Lane, Rochdale OL11 2PU. UK

North America office:

100 Livingston Avenue, EDISON, NJ 08820. USA

Lone Worker Solutions Ltd.

A company limited by shares.

Registered in England & Wales. Number: 06999425. 2C Crown Business Park, Cowm Top Lane, Rochdale OL11 2PU. UK

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