ACE17: Visit us at Stand 612 (June 12-14, Philadelphia USA)

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ACE17: Visit us at Stand 612 (June 12-14, Philadelphia USA)

Friday, June 2, 2017

Lone Worker Solutions will be presenting the latest innovations to our award-winning protection system for lone and remote workers. ACE17 is the Annual Conference and Exposition of the American Water Works Association. This year the event will be held on the 12-14 of June at the Pennsylvania Convention Center, Philadelphia, USA.  

LoneWorker Manager provides rapid support and assistance in emergencies for team members when they are working alone or out of sight of colleagues. It connects staff – via specialist devices, and smartphone or desktop applications – to an Alarm Receiving Centre. With emergency, proactive, reactive and broadcast functions, LoneWorker Manager offers support and protection with just the press of a button.

Find out more at ACE17, Stand 612, Pennsylvania Convention Center, Philadelphia, USA.

LoneWorker Manager provides rapid support and assistance in emergencies for team members when they are working alone or out of sight of colleagues. It connects staff – via specialist devices, and smartphone or desktop applications – to an Alarm Receiving Centre. With emergency, proactive, reactive and broadcast functions, LoneWorker Manager offers support and protection with just the press of a button.

With clients as diverse as American Water and Essex County Council, we understand how varied lone working can be in the real world. While it is immediately obvious that some workers will be working alone or out-of-sight of colleagues, some workers may only occasionally work alone, or may be in a customer-facing role which brings its own risks. And because we have a range of devices, services and apps, we can make bespoke packages for every organisation’s needs.

Case Study: American Water

American Water is the largest publicly traded water and wastewater utility company in the US serving 15 million people across 47 states. Their employees have a wide range of roles where they may sometimes work alone or out-of-sight of colleagues. In these scenarios and many others, LoneWorker Manager Mobile enhances existing safety measures to improve safety.

American Water demonstrates a commitment to safety by investing in new technology safety solutions and comprehensive training. Also, they have a ‘no fault’ policy around reporting near miss situations. To encourage ownership, American Water invest in solutions that are easy for employees to access and deploy.

Innovation and adaptability

To fully support American Water with the deployment, we were happy to introduce adaptations in several areas.

  1. Terminology. We adapted terms within the application’s safety modules to ensure that the terminology used matched the territory where the user was based.
  2. Language. Some of the functions of LoneWorker Manager Mobile include pre-recorded messages to acknowledge service access. These recorded messages have been re-recorded with an American accent and American idioms to aid comprehension and familiarity.
  3. Access. Historically, the lone worker industry has a poor track record of end-users exploiting technology that has been deployed centrally. To help resolve this we introduced Automated Self Registration (ASR). American water’s lone workers are identified and provided with an access code. They can then register with the system and have full access to a step-by-step download process and easy-to-understand user instructions. The platform is intuitive and allows users to learn in their own time.

“It was essential for us to find a partner with a proven track record in delivering an effective solution. We were looking for a great product, excellent customer service and a partner who understood our working environments. In practice, this meant the supplier had to be prepared to adapt their solution to t our needs – a challenge that LWS responded to with enthusiasm and dedication.”
Nicholas Santillo Jr., Vice President Internal Audit and Chief Security Officer American Water

LoneWorker Manager, the most effective protection tool

Our proprietary platform, LoneWorker Manager is a multi-functional, secure, web-based system with integrated safety applications. The platform connects lone, remote and vulnerable workers via dedicated devices, mobile phones and computer applications to an Alarm Receiving Centre (ARC) 24 hours a day, seven days a week.
Support can be proactive, reactive or emergency, depending on the individual worker’s needs at any particular time. Not only does this give workers themselves peace of mind, but it allows managers to control risks and meet the requirements of health and safety legislation. By accessing an accurate cross-device snapshot of activity, managers can demonstrate to auditors and directors that a safety culture lies at the heart of their corporate governance.

Devices and apps for every situation

Lone Worker Manager is specifically designed to work on the widest possible range of devices. It supports Windows, iOS, and Android smartphones; BlackBerry and standard mobile phones; discreet and intrinsically safe devices; satellite phones, and it also works on desktops and laptops.

No other platform supports such a broad range of lone and remote working protection tools.
Lone Worker Solutions can provide a comprehensive range of best-of-breed devices including easy-to-use SOS products, satellite phones and intrinsically safe devices.

Simple to customise, easy to manage

The platform provides the highest-possible degree of flexibility around the number of lone workers which are supported, and the level of support and protection which each of them requires. We can deploy a range of devices, apps and features to make a bespoke package work.

Find out more at ACE17, the American Water Works Association’s  Annual Conference and Exhibition 2017. (Stand 612)
Please let us know if you want to book a meeting with the team by emailing us >
Click here for more information or to register >

Lone Worker Solutions is passionate about protecting your team. Talk to us today to find out how we can help you meet your commitments to your lone and remote workers.