At a time of heightened security, many organisations rightly require their staff to wear an identity card when at work. Lone workers are no exception to this, not least as ID cards often provide access to restricted areas within buildings. Even when they’re off-site and on a job, they may still need to identify themselves to members of the public. Healthcare employees, social workers and front-of-house staff all need an ID badge. And as public-facing staff they may also sadly be faced with challenging behaviour that threatens their safety.
For such staff, it’s essential to be able to summon help discreetly. That’s why we offer the SOS ID Badge Alarm among our Safe Hub dedicated devices. It’s the ultimate in wearable protection, as well as being an identity card holder. It’s slim, ultra-light and easy to wear, using a clip or carrying strap. But its subtle design doesn’t compromise on offering vital protection in a lone worker emergency.
Technology which protects lone workers indoors and out
SOS ID Badge provides a broad range of support options. We fit Red Alert, Yellow Alert and Worker Down as standard, to cover a range of lone worker emergency situations. Safe Hub can pinpoint a worker’s location within moments, thanks to GPS and other GNSS (Global Navigation Satellite System) technology. Its powerful hybrid communications technology allows the device to work well indoors and outdoors. Indoors or in a public location, it uses cellular, Bluetooth and Wi-Fi signals. Outdoors, it deploys 3-constellation GNSS service for a faster location fix. And we fit a roaming SIM as standard to maximise network coverage.
Summoning help in a lone worker emergency couldn’t be easier
In the event of an emergency, lone workers can trigger a Red Alert via the prominent SOS key or ripcord. The clever design means that the carrying strap is integral to the ripcord mechanism, to access immediate help. Deploying either the SOS key or the ripcord opens a 2-way, hands-free audio call to our Alarm Receiving Centre (ARC). And according to the worker’s individual risk profile, we can configure the SOS ID Badge alarm for audible or silent dial tone.
Motion and shock sensors detect impacts or unconsciousness
Sometimes, a lone worker emergency is not something that the lone worker themselves can trigger. Another vital feature of the SOS ID Badge is its built-in motion and shock sensors, which can help a lone worker who slips, trips or falls. They may be struck, for instance if they are in a traffic collision. Or they may become unconscious and remain immobile for a time. In any of these events, the device will automatically trigger a Worker Down alert with our ARC. The ARC operator will then follow escalation protocols as defined by the lone worker’s individual risk profile.
Safe Hub safety features which work together in a lone worker emergency
Sometimes it’s helpful to think through a potential lone worker emergency. Let’s introduce Emma. She’s a social worker who’s visiting a client on the fourteenth floor of a tower block. Before she leaves her office, she leaves a Yellow Alert message with our ARC. She outlines where she’ll be, and signals that she’s a bit worried about previous behaviour of the client. This information provides contextual detail which may be helpful if a situation arises.
When she arrives at her client’s block, she finds that the lift is broken. Conscious of the fact that the appointment is due to begin soon, she picks up the pace. But by the time she arrives at the fourteenth floor, she’s out of breath. Taking time to compose herself, the door of her client’s flat flies open and her client begins shouting at her and acting aggressively. Feeling threatened, she retreats to the stairwell and pulls the ripcord on her SOS ID Badge to trigger a Red Alert. She gets through to an ARC operative, who summons police to the block. Thanks to the Yellow Alert message she left earlier, the ARC can pinpoint Emma – and the situation is quickly and safely resolved.
For more information or to start a free demo of the SOS ID Badge Alarm, contact our team today.
Post by Rob Gilbert
Rob is Chief Sales Officer at Lone Worker Solutions (LWS). He is responsible for introducing new clients to the benefits of Safe Hub, and ensuring their experience is straightforward, simple and truly effective. His consultative, customer-focused approach means our clients have full access to every possible resource to achieve lasting, best-of-breed solutions and service excellence.